Accounts Receivable Specialist
Posted Updated 3
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Description
Position Summary:
The Accounts Receivable role administers account collections, coordinates dispute resolution with other teams, reconciles customer accounts, initiates refund/credit requests and initiates write offs.
Role Responsibilities:
- Manage the daily accounts receivable operations for an assigned business unit, including monitoring and managing accounts to ensure timely payment of outstanding invoices.
- Contact customers via phone, e-mail, and written correspondence to collect overdue balances.
- Maintain accurate collection notes and account records with ERP/accounting system.
- Review aging reports and prioritize collection activities based on delinquency status in order to meet DSO goals.
- Collaborate with Commercial Team, Customer Service and Accounting teams to resolve collection barriers.
- Escalate high-risk, severely past due or disputed accounts to management.
- Support month-end closing activities and accounts receivable reporting.
- Maintain compliance with company credit and collection policies.
- Review credit memos and other adjustments to accounts and receivables operations.
- Ensure timely and accurate submission of invoices to the customer to meet all contractual requirements.
- Confirm the accuracy of accounting application information.
- Communicate with customer regarding unapplied cash and charge backs applied to the customer accounts.
- Track and resolve payment discrepancy issues.
- Accurately notate customer interactions.
- Other duties as assigned by management.
Qualifications:
- 10+ years’ experience in a Collections role.
- Experience with Microsoft Excel, Vlookups and Pivot tables.
- Experience in Netsuite or other ERP system
- Ability to work in a fast-paced environment with changing priorities.
- Ability to work independently with little supervision yet maintain a team environment.
- Excellent verbal and written communication skills
- Ability to manage multiple accounts and prioritize workload effectively
- Customer-focused approach while maintain collection objectives.
Comprehensive Medical Plan with Prescription Coverage | Dental Plan | Vision Plan | Life Insurance | 401K Program with Company Match | Paid Holidays | Paid Time Off Company Training Program | Tuition Reimbursement Program | Utilize Latest Technologies and Linen Methodologies | Casual Work Environment