Accounts Receivable Specialist
Location: Monterey Park, CA – Onsite
Job Type: Full-Time
Department: Finance / Accounting
Elite Interactive Solutions is seeking an experienced Accounts Receivable Specialist to join our Finance and Accounting team. This position is responsible for the day-to-day execution of accounts receivable activities, including billing support, cash application, collections, customer account reconciliation, and aging management.
The ideal candidate is organized, detail-oriented, and comfortable taking ownership of a customer portfolio from billing through collection. This role works closely with Accounting, Operations, Sales, Account Management, and Service to resolve billing and payment issues, maintain accurate customer records, and support healthy cash flow.
Key Responsibilities
- Manage an assigned customer portfolio and conduct consistent collection follow-up based on aging, payment status, and risk.
- Apply customer payments accurately and timely, including researching unapplied cash, short payments, credits, and deductions.
- Reconcile customer accounts and aging detail and resolve discrepancies prior to month-end close.
- Support recurring and project-based billing by validating customer, contract, and operational information.
- Maintain clear documentation of collection activity, payment commitments, disputes, escalations, and next steps.
- Partner with Account Management, Sales, Service, and Operations to resolve billing disputes, contract questions, service completion issues, and billing readiness.
- Prepare accounts receivable aging, cash collection, delinquency, and escalation reporting.
- Escalate significant disputes, payment plans, concessions, credit risks, or service-hold considerations as appropriate.
- Maintain accurate customer master data, billing documentation, and audit-ready account support.
- Identify recurring billing and collection issues and recommend process improvements.
- Support the Accounting team with additional AR-related activities and projects as needed.