Accounts Receivable Specialist

Accounts Receivable Specialist

Chicago, IL (In Office)

As an Accounts Receivable Specialist, your main job is to oversee customers’ open receivables and collect outstanding payments for your portfolio. Tasks include making phone calls and sending emails to follow up on past due invoices, working within customer FB&A portals, researching billing discrepancies, and working closely with customer sales teams to keep billing and payments on track. The goal is to collect receivables efficiently while maintaining good relationships with customers and sales. An accounts receivable specialist will also need to navigate logistics-specific software to access account details and billing information.

Responsibilities:

• Keep Customer Accounts Current: Stay on top of customer accounts—track

invoices, monitor aging receivables, and resolve payment risks.

• Manage Accounts: Call and email customers about current and past due

invoices, sort out any payment issues, and, when needed, negotiate payment

plans (with Manager Approval).

• Fix Billing Discrepancies: Work with sales and operations to resolve invoice

errors, shipping charge disputes, or any service-related issues.

• Watching Credit Limits: Keep an eye on customer credit limits and flag any

concerns before they become bigger problems.

• Tracking the Numbers: Generate reports on outstanding receivables, aging

balances, and collection performance—and find ways to improve.

Qualifications:

• Strong Communication (non-negotiable): Must be able to communicate

efficiently with customers and internal teams. Require clear and professional

communication (both written and verbal).

• Problem-Solving Skillset: Able to adequately resolve billing discrepancies and

issues with payments. Ability to think outside the box when faced with

difficulties.

• Tech-Savvy: Should be comfortable navigating logistics software -TMS, and 3rd party

payment portals to pull up account details and generate invoices.

• Customer-Focused Approach: Collections is about more than just getting

payments—it's about maintaining strong relationships while keeping things professional.