Accounts Receivable Specialist
OVERVIEW
The Accounts Receivable Specialist is responsible for managing customer accounts, ensuring timely collection of outstanding invoices, applying customer payments, resolving billing discrepancies, and maintaining accurate accounts receivable records. This position works closely with Sales, Customer Service, Operations, and Accounting to support strong customer relationships, maintain accurate account information, and maximize cash flow while minimizing bad debt exposure.
The ideal candidate is detail-oriented, customer-focused, and comfortable balancing collection efforts by maintaining positive, professional relationships with customers. Strong communication, organization, and problem-solving skills are important in this role. Previous experience in a manufacturing environment is preferred.
Reporting structure
- Reports To: Accounting Manager / Controller
- Department: Finance & Accounting
- FLSA Status: Exempt
KEY RESPONSIBILITIES
Accounts Receivable Management
- Generate, distribute, and monitor customer invoices.
- Apply customer payments accurately and timely.
- Reconcile customer accounts and research discrepancies.
- Maintain accurate accounts receivable records and supporting documentation.
- Process credits, deductions, and adjustments in accordance with company policies.
Collections and Cash Management
- Monitor accounts receivable aging reports and proactively follow up on overdue balances.
- Contact customers regarding past-due invoices through phone, email, and written correspondence.
- Recommend payment arrangements to management when appropriate.
- Escalate delinquent accounts to management in accordance with established procedures.
- Support cash flow objectives through timely and consistent collection activities.
Customer Account Support
- Respond to customer inquiries regarding invoices, statements, payments, and account balances.
- Research and resolve payment disputes, pricing discrepancies, and billing issues.
- Collaborate with Sales, Customer Service, and Operations to resolve customer concerns that may impact payment.
- Maintain positive, professional customer relationships while consistently enforcing established payment terms.