Accounts Receivable Specialist

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About This Role

An Account Receivable Specialist works with Carrier’s collections (CBS) and branch operations team supporting all collection efforts including end-to-end AR processes, collection calls and dunning process. Leverages data to prioritize individual and team member times to maximize impact to cash flow. Directly facilitates resolution of disputes and customer inquiries from key accounts. Provides support to operations in day-to-day account receivable actions.

Key Responsibilities:

• Accounts receivable monitoring and reporting
  • Own the Zone A/R dashboard
  • Ensure past due invoices are categorized with the correct dispute status and assigned the correct owner
  • Regularly communicate status to key stakeholders
  • Provide data as needed for credit reviews
• Collections prioritization and facilitation
  • Determine the collection action plan for each market
  • Assign weekly targets for dispute resolution by market
  • Follow up that large invoices were received and are accurate
  • Facilitate cleanup of very aged receivables
  • Ensure regular, actionable calls between collections and field are happening and effective
  • Facilitate credit processing and application
• Key account support
  • Assist team in follow up communications with designated customers
  • Facilitate resolution of internal barriers to invoice correction
  • Report weekly on progress at designated customers

Required Qualifications:

• High School diploma or GED
• 2+ years of experience in B2B collections
• 2+ years of experience utilizing Microsoft Office Suite
• 6+ months experience supporting customers via telephone and email

Preferred Qualifications:

• BS or equivalent education
• Excellent verbal and written communication skills
• Strong organizational skills
• Excellent attention to detail and accuracy
• Experience utilizing S4 HANA, Salesforce Power Bi
• Knowledge of HVAC business and project management experience a plus

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