Accounts Receivable Specialist

The Accounts Receivable Specialist serves as a primary point of contact between customers, Agents, and internal departments to help ensure invoices are accurate and customer payments are received on time. This position is responsible for monitoring customer accounts, following up on past-due balances, resolving billing and payment discrepancies, and accurately recording payments and account adjustments.

The Accounts Receivable Specialist also works with customers and Agents to obtain missing documentation, correct billing issues, and address other matters that may delay payment. The role requires strong communication, attention to detail, organization, and the ability to research and resolve account-related issues.

Essential Job Duties

• Correct billing discrepancies and re-issue invoices as needed
• Prepare and send customer account statements
• Monitor incoming customer payments; confirm payment details have been received
• Review customer accounts to identify overdue balances, payment discrepancies, or other account issues
• Contact customers by phone and email to follow up on past-due invoices and request payment
• Work with customers to establish payment arrangements when appropriate
• Locate and provide customers with missing invoices, supporting documents, or other requested billing records
• Work with Agents and third-party collection agencies on significantly past-due accounts that require additional collection efforts
• Manage communications with Agents regarding missing paperwork, incorrect rates, billing discrepancies, or other issues that may delay customer payment
• Enter account adjustments, deductions, payments, and other applicable transactions into the Chargeback database
• Partner with the Billing department to resolve issues involving customers with specialized billing requirements
• Review account reports in preparation for weekly and monthly account review meetings with management
• Review reports identifying Agents whose business relationship has ended and address any outstanding account-related matters