Contributes to the operational integrity of Johnstone Supply through timely and accurate processing of customer payments and vendor invoices, collections, management of customer master files and other administrative, operational, and clerical functions. This position has no supervisory responsibilities.

Job Title: Accounts Receivable Specialist

Reports to: Lead Accounts Receivable Specialist

Location: Easton

Pay: $20-$22/hr, plus monthly gainshare bonus

Position Type/Expected Hours of Work: Full Time Monday-Friday 8-4:30, in-office position

Position Summary: The Accounts Receivable Specialist is a key member of the AR Team responsible for the timely and accurate processing of customer payments, customer relations, and a wide range of administrative tasks.

General Responsibilities:

• Process and apply customer payments received through various channels (e.g., mail, phoned in, email, online payments, bank transfers) to the correct customer accounts.
• Research and resolve discrepancies with payments received, including contacting customers for clarification.
• Maintain positive customer relationships while following up on past due invoices and assisting with timely account resolution.
• Create and update customer account information in the ERP system.
• Prepare and send out customer invoices and statements.
• Answer incoming calls.
• Open and distribute mail.
• Assist customers with basic inquiries or requests.
• Greet guests/customers.
• Document management.
• Maintaining a professional and organized work environment.
• Perform other duties as assigned by the Accounts Receivable Lead.

Johnstone Supply believes that each employee's contribution should not be limited by the assigned responsibilities. Therefore, it is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

1. Qualifications & Experience:

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Above all, the individual must be honest, loyal and ethical, and be capable of contributing to a spirited team environment with like values.

Qualifications:
Education and Experience:

Required:

• High school diploma or equivalent required.
• Minimum of 3 years’ experience in accounting.

Preferred:

• College degree in a relevant field (e.g. business).
• Direct experience in HVACR or similar industry.

Job-Specific Knowledge, Skills, and Abilities

• Strong work ethic, self-starter and reliable.
• Strong organizational, analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Strong time management skills.
• Proficient in Microsoft Office Suite.
• Strong communication and customer service skills.

Work Behaviors

• Ability to work independently and with others in a team-based environment.
• Maintains confidentiality of information.
• Keeps the company’s best interest in mind when considering or addressing issues.
• Desire to support and meet the needs of customers, suppliers, other employees, and the company as a whole.

Financial Management Oral & Written Communication Skills

Judgement & Decision Making Social Perceptiveness

Computer Skills Interpersonal Skills

Time Management Reading Comprehension

Organization Skills Attention to Detail

Technical Capacity Problem Solving/Analysis

Customer Focus Initiative

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: While performing the duties of this job, the employee is regularly required to sit or stand; walk; use hands to handle or feel; reach with hands and arms; climb or balance; talk or hear; and lift up to 25 pounds. The employee is occasionally required to stoop, kneel, crouch, crawl or smell. Specific vision requirements are close vision, distance vision, depth perception, and the ability to adjust focus.

Office Environment: Typical office building with most work performed at a desk using equipment such as PCs, phones, scanners, copiers, faxes, and paper files.

The Accounts Receivable Specialist will maintain the strictest confidentiality on all corporate matters including, but not limited to: marketing strategies, operational structures, financial performance data and all subjects that may have an adverse effect on the company in the marketplace if they were made known outside the company.