Accounts Receivable Specialist
Organization Background
Maritime Aquarium’s mission is to ignite a connection to Long Island Sound and the ocean to enrich the lives of all people and inspire action to protect our blue planet. For 38 years, the Aquarium has played a significant role in shaping the landscape of Norwalk and the region. The second largest family attraction in Connecticut, and 50 miles from New York City, the Aquarium hosts nearly 450,000 guests annually. Its primary exhibits take guests on a voyage from the shallow salt marshes and estuaries to the depths of the Long Island Sound and the ocean beyond, culminating with habitats for sharks and harbor seals.
Position Overview
The Accounts Receivable Specialist reports to the Vice President of Finance and works closely with the Finance and Accounting team and Guest Service Operations in managing cash collections, invoicing, and reconciliations to ensure steady cash flow.
Compensation
This is a full-time position with a pay rate of $27 per hour.
Schedule
The regular schedule is Monday through Friday, with onsite work required Monday through Thursday and remote work available on Fridays.
Primary Responsibilities
- Reconciles daily box and back office sales recaps and posts to general ledger daily
- Maintains all accounts receivable records for group sales: Prints and files invoices, distributes invoices to customers in their requested formats
- Reconciles online registrations: Posting and reconciling payments and refunds from registration system into CRM platform
- Reviews CRM platform group transactions to ensure that all paid transactions are completed and applies cash and collections for group invoices
- Processes credit card adjustments through CRM platform, as needed
- Researches, documents, and reviews credit card chargebacks with other departments and challenges disputes
- Monitor accounts receivable aging and identify overdue accounts. Contact customers to follow up on outstanding balances and negotiate payment plans when necessary
- Completes monthly bank, deposit and e-card reconciliations
- Reconciles CRM platform to general ledger receivables monthly
- Prepares support for group revenue reclass at month end
- Generate and maintain accounts receivable aging reports, payment status updates and collection progress.
- Communicates clearly and collaborates frequently with other departments by providing and requesting information and resolving disputes, as needed
- Respond to customer inquiries regarding billing, payments, and account discrepancies
- Ensure compliance with company policies, financial regulations and internal controls
- Assist with audits by preparing documentation and responding to auditor inquiries
Qualifications
- Bachelor’s or associate’s degree in accounting or finance, preferred, or relevant work experience
- Two to three years in accounts receivable or general accounting preferred
- Experience in a non-profit organization preferred
- Proficiency in Excel required
- Experience with Sage and/or Tessitura (CRM) ideal
- Attention to detail with good problem-solving skills, sound judgment, and excellent interpersonal skills
- Concise, effective, customer-service oriented written and verbal communication skills
- Commitment to the Aquarium’s mission, with an appreciation for the important role that the Aquarium plays in conservation, education and the life of a vibrant community
Benefits
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Health Insurance Benefits
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Health Reimbursement Account (HRA)
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Life Insurance
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Short- and Long-Term Disability
- Retirement Benefits and Plans
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Paid leave (Vacation and Sick Time, Bereavement Leave, Jury Duty, and Holidays)
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Paid Parental leave
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Employee Assistance Program
- Free Family Membership to The Maritime Aquarium
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
The Maritime Aquarium is an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply.
Skills
As published by greenhouse · 7 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter
Short answers (2)
- Preferred First Name optional
- Do you have experience working for a nonprofit organization?
Pick from a list (5)
- How many years of experience do you have in accounts receivable, general accounting, or a closely related role?
- Do you have experience with ticket-based revenue organizations?
- Have you worked at TMA in the past? optional
- Are you authorized to work in the US without visa sponsorship?
- I understand that consideration for employment is conditioned upon favorable results of background and reference checks. The Maritime Aquarium at Norwalk, Inc. will thoroughly investigate my work and personal history and verify all data given on this application and related papers and in interviews. I authorize all individuals, schools, firms named, except my current employer if so noted, to provide any information requested about me, and I release them and The Maritime Aquarium at Norwalk, Inc. from any liability resulting from the verification process. I understand that certain positions require chemical screening after an offer has been made as a condition of employment. I certify that all of the statements contained herein and, on any resume, submitted are true and understand that any misrepresentation, falsification or willful omission shall be sufficient cause for dismissal or refusal of employment.