Accounts Receivable Specialist

Position Summary

While working in a multi-entity environment, the accounts receivable specialist is responsible for managing and collecting outstanding accounts and ensuring timely payment and working closely with customers to resolve any billing issues. The Specialist must contact customers daily, aligning with AR team collection goals.

Job Duties and Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Post daily customer and Intercompany payments timely and accurately, across multiple One World entities.
• Collect USPS mail; post, deposit, and retain checks using a remote desktop scanner.
• Monitor and review clients' electronic payment portals and vendor websites, ensuring invoices are properly submitted and processed, obtaining payment remittances, and addressing short payments or disallowed items timely and thoroughly.
• Contact customers with unresolved account payment issues via phone, email, or written correspondence and follow up as necessary.
• Collaborate with GL team colleagues to review, research, and correct weekly/monthly bank reconciliation discrepancies.
• Serve as a back-up, providing coverage for AR Specialist or Collections tasks, when coworkers are out of the office.
• Keep accurate records of all communications and agreements with customers and colleagues.

• Communicate within the AR team and with other departments, such as Sales, Export billing, and the other One World offices in Buena Park and Brawley, to resolve any customer payment disputes or concerns.
• Ensure compliance with company policies, laws, and regulations related to debt collection.
• Escalate urgent issues discovered to management timely, typically the same day.
• Attendance expectation: Onsite at the Solana Beach office, generally M-F, 7:30am/8:30am- 3:30pm/4:30pm.
• Other duties as assigned as needed.

Competencies

• Detail Oriented
• Financial Analysis
• Ethical Conduct
• Thoroughness
• Customer service
• Timeliness

Supervisory Responsibility

This position has no supervisory responsibilities.

Required Education and Experience

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• Previous experience in Accounting or Finance is preferred.
• Strong communication and customer service skills.
• Ability to manage multiple accounts and tasks efficiently.
• Knowledge of basic GAAP principles and best practices is a plus.
• Proficient in using Microsoft software and ERP financial systems.