Accounts Receivable Specialist (with Customer Service Background)

Job Type: Full-time
Work Arrangement: Office-based (Clark, Pampanga)
Work Schedule: Monday to Friday (Day Shift)
Work Hours: 40 hours per week
Experience level: Mid Level

We are looking for a detail-oriented and customer-focused Accounts Receivable Specialist to join our growing finance team. This role is ideal for professionals with a background in customer service and BPO experience, who are confident in managing client communications while ensuring timely and accurate accounts receivable processes.

Key Responsibilities:

• Manage and monitor accounts receivable processes, including invoice generation, follow-ups, and payment reconciliation.

• Respond to customer inquiries via email and phone, maintaining professionalism and efficiency.

• Handle high-volume communications with clients regarding outstanding balances and billing concerns.

• Maintain accurate financial records and ensure proper documentation of transactions.

• Collaborate with the finance team to support month-end closing and reporting activities.

• Utilize Excel to generate reports, analyze data, and track receivables efficiently.

• Support continuous improvement of the AR process and contribute to cross-functional collaboration.

Qualifications:

• 2-5 years of experience in Accounts Receivable, Billing, or Finance roles, ideally within a BPO or customer service environment.

• Strong background in email and phone support, ideally in a BPO setting.

• Excellent command of English, both verbal and written.

• Proficient in Microsoft Excel (pivot tables, VLOOKUP, basic formulas).

• High attention to detail, organization, and problem-solving skills.

• Strong interpersonal skills and a customer-first mindset.

Preferred:

• Experience with accounting software (e.g., QuickBooks, Xero, or similar).

• Familiarity with finance processes in an international or AU/US client-based setup.