Accounts Receivable Specialist - Work From Home

Role Details:
- Primary Function Collections: daily outbound follow-ups, payment resolution, AR classification.
- Secondary Function Billing: Google Sheets/QBO/GHL Operations: data entry, reconciliation, invoicing (expands as we scale to GHL).
- Reports To: Staff Accountant Manager.
- Meeting Cadence: On-demand check-ins with Staff Accountant Manager.

Collections:
- Conduct daily outbound calls and follow-ups on overdue accounts, disputes, and failed payments.
- Classify AR accurately - current (current month) versus non-current (prior periods) - and report daily.
- Resolve failed payments and autopayments in coordination with the Client Experience Team.
- Document all call activity: number of calls, disputes handled, total amount collected.
- Submit daily results to the Staff Accountant Manager before end of day.

Billing:
- Perform daily data entry and record transactions in Google Sheets and QBO (eventually GHL only).
- Clean up and resolve outstanding AR entries; log all items/adjustments resolved and inputted.
- Post incoming payments (bank transfers, checks, online, credit card) to correct customer accounts.
- Reconcile bills/online payments with QBO entries; resolve discrepancies promptly.
- Generate and issue invoices per scheduled, and ad hoc/off-cycle cadence.
- Prepare and submit daily reconciled AR reports to the Staff Accountant Manager.

What We're Looking For:
- Experience in accounts receivable, collections, or a similar finance operations role.
- Proven track record with high-volume outbound follow-ups and escalated collection resolutions.
- Proficient in QuickBooks Online (QBO) Advanced; familiarity with GHL is a strong plus.
- Moves fast and confidently in spreadsheets.
- Tech-ready with no equipment constraints - reliable setup, fully operational from day one, no interruptions.

Character & Work Style:
- Problem-solver by default: when something breaks, the first move is "what am I going to do about this?" - not depending on solutions outside of their control.
- Highly independent in execution but a strong collaborator when it counts.
- Actively seeks feedback and takes it well - coachable.
- Always looking for the better way: curious about process improvements, open to new tools, and documentation is next to second nature.
- No constraints in the work - no excuses around tools, access, or setup; shows up ready.

Scope Note:
- This hire is brought on to join the Collections team immediately.
- As operations scale to GHL, the expectation is that this specialist transitions into both Billing and Collections in parallel.
- Candidates must be comfortable with that growth trajectory from day one as this is not a static role.

Location: Remote - Philippines

Skills required for this job:

• Account reconciliation
• Accounts receivable
• Billing
• Data entry
• Debt collection
• Documentation
• GoHighLevel (GHL)
• Google Sheets
• Invoicing
• Outbound calls