ACT Program Manager (3748)

About Us

Established in 1993, ncgCARE is the proud parent of a diverse network of seven behavioral healthcare organizations specializing in outpatient counseling, community-based counseling, and treatment foster care.

Through our network of providers, ncgCARE is leading the way to excellence in behavioral healthcare. We provide the foundation for our provider partners to succeed through innovation, service excellence, best practice development, and a strong commitment to our employees.

About the Role

We are seeking a ACT Program Manager who focuses on the client journey into and out of ACT services, with a critical emphasis on the referral pipeline. This role oversees referrals, intakes, and discharges, and manages the complex case team for admissions, referrals, and outreach purposes. A key responsibility is tracking referrals from the moment they are received until the team makes first contact, ensuring no client slips through the cracks. Within their assigned region, this manager also provides direct oversight to local ACT teams on access and transition fidelity. This position supports ACT teams in locations from Raleigh & Durham.

• Oversees the client journey into and out of ACT services, ensuring smooth coordination of referrals, intakes, admissions, transitions, and discharges
• Manages and monitors the ACT referral pipeline to ensure timely engagement, outreach, and follow-up from initial referral through first client contact
• Supervises and coordinates complex case team functions related to admissions, referrals, transitions, and outreach efforts
• Ensures no referrals or potential clients are lost in process gaps by maintaining oversight of referral tracking and engagement workflows
• Provides direct operational oversight and support to assigned regional ACT teams related to access, intake processes, and transition fidelity
• Monitors and supports team productivity, staffing alignment, scheduling, and overall operational efficiency within assigned regions
• Oversees foundational operational structures to ensure compliance with administrative standards, staffing requirements, and operational expectations

This description outlines the general scope and level of work for this role. It is not intended to include every duty or responsibility that may be required of employees in this position.

Compensation

This role is compensated on a salaried basis, providing consistent earnings aligned with the responsibilities and expectations of the position.

Placement within the range is based on licensure level, education, and experience.

What You Can expect

• Lead and support the referral, intake, admission, and discharge process for ACT services.
• Ensure clients are connected to services quickly by managing referrals and outreach efforts.
• Work closely with ACT teams across Gastonia and Charlotte to improve access and transitions of care.
• Help drive operational success by monitoring team workflows, productivity, and service coordination.

Responsibilities

• Oversee referrals, intakes, admissions, transitions, and discharges to ensure a smooth client experience.
• Manage the referral pipeline and track client engagement from referral through first contact.
• Supervise and support teams responsible for admissions, outreach, and complex case coordination.
• Monitor operations, staffing, and workflows to ensure efficient services and compliance with program standards.