Action Care Coordinator (Healthcare Referral & Documentation Coordinator)

Action Seating & Mobility – Denver, CO
Full-time | Monday–Friday | 8:00 AM – 5:00 PM
$23-$25/hour + training + growth pathway

Make a real difference behind the scenes in patient care

At Action Seating & Mobility, our team helps patients regain independence through customized mobility equipment. The Action Care Coordinator (ACC) plays a critical role in making that happen by coordinating documentation, referrals, and communication between providers, therapists, insurers, and patients.

This role is ideal for someone with experience in:

referral coordination
prior authorizations
therapy scheduling
medical intake
case coordination
insurance verification workflows

If you’ve supported complex healthcare paperwork or multi-step patient processes, this position is a strong match.

What you’ll do

You’ll manage the flow of documentation that allows patients to receive medically necessary mobility equipment. Responsibilities include:

• Coordinating patient referrals from intake through completion
• Verifying insurance eligibility and documentation requirements
• Requesting physician and therapist paperwork
• Tracking missing documentation and preventing delays
• Communicating with ATPs, clinicians, billing teams, and patients
• Maintaining accurate workflow tracking logs
• Supporting audit-ready patient records (HIPAA compliant)
• Assisting with scheduling coordination tied to equipment evaluations
• Monitoring case progress and follow-ups

This is a coordination role, not a front-desk position.

Strong candidates often come from backgrounds such as

• Referral Coordinator
• Therapy Scheduler (PT / OT / ST)
• Prior Authorization Specialist
• Medical Intake Coordinator
• Case Management Support
• Imaging Authorization Staff
• Home Health Intake
• Specialty Clinic Scheduling Teams

Experience with insurance workflows and provider documentation is especially valuable.

What helps candidates succeed in this role

We look for people who:

• Stay organized across multiple active cases
• Follow documentation through to completion
• Communicate confidently with clinics and providers
• Track deadlines and missing paperwork
• Adapt quickly in fast-moving healthcare workflows
• Enjoy solving problems and helping patients move forward

Experience with EMR systems, referral tracking tools, or insurance portals is helpful.