Activations Supervisor

BENEFITS

• Medical
• Dental
• Vision
• Pet Insurance
• Employer paid Life/LTD
• Fully vested 401k
• Employee Assistance Program
• PTO
• Holiday Pay (Hourly)
• Recognition Program
• Volunteer Initiatives
• Marriott Hotel Travel Discounts

POSITION OVERVIEW

The Activations Supervisor is responsible for overseeing the day-to-day execution of seasonal activations, special events, and unique guest experiences throughout the hotel. This position provides hands-on leadership to ensure all activations are executed efficiently, maintain hotel standards, and deliver memorable guest experiences.

DUTIES AND RESPONSIBILITIES

• Provide guidance and leadership to ensure consistent, high-quality guest service across all seasonal activations, special events, and experiential programming in accordance with hotel standards.
• Oversee the daily operations and execution of seasonal activations, ensuring all experiences are delivered according to established concepts, service standards, and operational expectations.
• Coordinate activation setup, daily operations, breakdown, and transitions between seasonal concepts, ensuring all areas are properly prepared and maintained.
• Observe associate performance, provide ongoing coaching, and encourage continuous improvement to maintain exceptional service standards.
• Prepare and conduct daily pre-shift meetings, communicating event schedules, operational updates, service expectations, promotions, and other pertinent information to the team.
• Assist with training and onboarding associates, identifying opportunities for additional training and development as needed.
• Coordinate with Food & Beverage, Banquets, Culinary, Guest Services, Engineering, Housekeeping, Sales, Marketing, and other hotel departments to ensure seamless execution of activations and events.
• Maintain complete knowledge of all current and upcoming seasonal activations, including event concepts, schedules, menus, beverage offerings, pricing, promotions, and guest experiences.
• Ensure all activation spaces are properly staged, decorated, stocked, and maintained in accordance with established themes, brand standards, and operational requirements.
• Monitor activation areas throughout operating hours to ensure cleanliness, organization, safety, appropriate ambiance, and overall presentation.
• Assist with food and beverage service, guest engagement, and other operational responsibilities as needed to support successful activation execution.
• Maintain a visible presence during activations and events, proactively engaging with guests to enhance their overall experience.
• Address and resolve guest concerns promptly and professionally, identifying appropriate solutions to ensure guest satisfaction.
• Assist with managing guest flow, reservations, waitlists, capacity limitations, and overall crowd management to ensure a safe and enjoyable experience.
• Coordinate with leadership to monitor activation performance, guest feedback, attendance, and operational opportunities for improvement.
• Monitor inventory levels of activation-specific supplies, décor, merchandise, food and beverage products, and other operational materials, communicating replenishment needs as appropriate.
• Ensure responsible use of supplies and resources to minimize waste and maintain established budget expectations.
• Maintain knowledge of all equipment, technology, and Point of Sale (POS) systems utilized within assigned activations, troubleshooting issues or escalating concerns as necessary.
• Ensure accurate processing of guest transactions in accordance with established cash handling, payment processing, and revenue control procedures.
• Ensure associates complete all assigned opening, closing, and side-work responsibilities.
• Assist with scheduling, staffing adjustments, and deployment of associates based on activation needs, anticipated business levels, and event requirements.
• Ensure compliance with all applicable health, sanitation, safety, and liquor regulations, including responsible alcohol service requirements.
• Monitor activation spaces for potential safety hazards and promptly address or communicate concerns to the appropriate departments.
• Maintain familiarity with hotel amenities, services, and local attractions to accurately respond to guest inquiries and promote additional hotel experiences.
• Support the implementation of new activation concepts and seasonal programming, providing operational feedback and recommendations to enhance efficiency and guest engagement.
• Ensure all departmental policies, service standards, and standard operating procedures are consistently followed.
• Maintain a professional and personable appearance and demeanor at all times in accordance with hotel standards.
• Perform additional duties as assigned to support the successful operation of seasonal activations, special events, and overall hotel operations.