Acute Supervisor (Peers and Coordination) (61883)

FLSA Status: NON-EXEMPT – This position is classified as Non-Exempt under the Fair Labor Standards Act and is eligible for overtime pay.

Job Summary: The Supervisor of Crisis Services provides leadership and oversight for peer specialist staff and crisis-related community partnerships. This role is responsible for ensuring high-quality service delivery, supporting staff development, maintaining strong community relationships, and managing program operations in alignment with organizational and regulatory standards.

Essential Functions:

1. Peer Program Leadership

• Provide direct supervision and support to peer staff.

• Oversee daily operations of peer services within crisis programs.

• Ensure peer staff maintain required certifications and complete ongoing training.

• Coordinate and deliver peer supervision, training, and professional development.

• Oversee development, maintenance, and distribution of peer support resources.

• Monitor staff performance, provide feedback, and address performance concerns.

2. Crisis Services Coordination

• Support coordination of mobile crisis response services and ensure appropriate coverage.

• Facilitate follow-up calls and ensure appropriate documentation of services.

• Review and address incident reports and error reports to improve service delivery.

• Maintain continuity of care through strong outpatient connections and coordination.

• Participate in special projects and program improvement initiatives.

3. Client Coordination & Community Partnerships

• Provide support to clients during mobile crisis responses in alignment with Colorado Crisis Professional Curriculum.

• Develop and maintain relationships with referral sources, including:

• Behavioral health and crisis organizations (e.g., BHCC, UPRAD, VBH, Penrose, HCAT)

• Local hospitals and healthcare systems (e.g., Peak Vista)

• First responder and law enforcement partners (e.g., CIT, Police Departments)

• Emergency and medical response teams (e.g., ALFs, SRM)

• Schools and educational institutions

• 988

• Represent the organization at community meetings, events, and activities.

• Coordinate and participate with internal efforts to educate community partners.

4. Training, Compliance & Professional Standards

• Must meet all required training and onboarding standards, including:

• Behavioral Health Administration (BHA) requirements upon hire

• Peer training within 90 days of hire

• Crisis Professional Curriculum Completion

• Maintain compliance with organizational policies, regulatory requirements, and best practices.

• Support ongoing workforce development and continuing education initiatives.

5. Quality Assurance & Complaint Management

• Manage and respond to client grievances and formal complaints.

• Monitor, review, and address negative feedback or public reviews.

• Oversee outpatient relationship management related to service concerns.

• Identify trends in complaints and implement process improvements.

• Ensure timely resolution of issues and promote a culture of quality improvement.

6. Administrative & Operational Duties

• Maintain accurate documentation, reports, and program records.

• Assist with staffing coordination and workforce planning.

• Support recruitment, hiring, and onboarding of peer staff.

• Contribute to program evaluation and performance monitoring.

• Ensure alignment of services with client care priorities and business needs.