ADA Eligibility Manager

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Position: ADA Eligibility Manager
Status: Salary, Exempt
Pay range: $80k - $95k per year
Location: In-Office (Stockton, CA)
Reports to: CEO
Direct Reports: N/A

Who We Are:

RydeTrans was founded in 1979 and incorporated in 1996 to provide safe and high-quality transportation to people in the East Bay. We serve a diverse group of institutional customers such as public transit agencies, governmental entities, school districts, health care providers, and social service agencies, as well as private customers. We provide a wide array of transportation products, including paratransit, fixed route, shuttle, charter services, and ADA eligibility assessments.

RydeTrans specializes in transporting people who depend on safe, comfortable, and reliable transportation to essential services like school, rehabilitation training, medical appointments, and work.

Position Summary

Rydetrans is seeking an experienced and highly motivated ADA Eligibility Manager to lead the administration of our ADA paratransit eligibility program. This role is critical to ensuring full compliance with the Americans with Disabilities Act and applicable Federal Transit Administration regulations (49 CFR Part 37), as well as meeting all requirements under public transit agency contracts.

The ADA Eligibility Manager will ensure fair, consistent, and timely eligibility determinations while maintaining a strong focus on customer service, regulatory compliance, and audit readiness. This position plays a key role in contract performance, agency coordination, and service quality.

**This position is contingent upon Rydetrans being awarded the associated contract/project.**

Key Responsibilities

Program Oversight & Compliance

Administer ADA eligibility determinations in accordance with federal regulations (49 CFR §37.123–37.125) and client contract requirements
Ensure compliance with all ADA eligibility categories:
- Conditional, unconditional, temporary, and visitor eligibility
Maintain audit-ready files and documentation for agency oversight and triennial reviews
Serve as subject matter expert on ADA eligibility policies and regulatory interpretation
Ensure adherence to the 21-day determination requirement

Staff Supervision & Development

Supervise eligibility specialists, interviewers, and administrative staff
Develop and deliver training on:
- ADA regulations
- Functional assessment practices
- Customer sensitivity and communication
Conduct performance evaluations and implement continuous improvement plans
Manage Travel Training Program

Application & Determination Process

Oversee intake, review, and processing of eligibility applications
Ensure appropriate use of in-person, phone, and functional assessments
Maintain consistency and defensibility in eligibility determinations
Implement quality assurance measures to ensure accuracy and compliance

Appeals & Customer Experience

Manage the ADA appeals process in compliance with federal and contract requirements
Coordinate independent appeal hearings and ensure timely resolutions
Ensure all applicant communications are clear, accessible, and respectful
Partner with call center and customer service teams to resolve eligibility-related concerns

Data Management & Reporting

Utilize eligibility and scheduling software systems to track applications and determinations
Monitor and report on key performance indicators, including:
- Application processing timelines
- Eligibility outcomes
- Appeals and overturn rates
Prepare reports for internal leadership and contracting agencies
Ensure data integrity and alignment with scheduling systems

Cross-Functional Coordination

Collaborate with operations and scheduling teams to ensure eligibility outcomes align with service delivery
Support system integration between eligibility and scheduling platforms (e.g., Trapeze, Ecolane, Spare)
Coordinate with Human Resources and Training teams on ADA-related compliance and staff development

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