Admin Assistant, Inspection & Administration, Customer Service (2 Years Contract)

Job Responsibilities:

• Coordinate unit handovers in a timely manner, including daily handover appointments and liaison with main contractors on handover kits, dressing-up items, etc.
• Conduct key collection appointments to hand over keys to homeowners, ensuring a positive customer experience.
• Coordinate and track courier bookings and receipts, and maintain proper records in the system.
• Assist the Customer Service team to coordinate with homeowners and main contractors on joint inspection appointments and work schedules.
• Provide frontline service support by attending to homeowners’ telephone enquiries and assisting in the management of complaints.
• Perform any other ad-hoc duties as assigned.

Job Requirements:

• GCE ‘O’ Level or equivalent.
• 1–3 years of experience in administrative or customer service-related roles.
• Customer-oriented with a service mindset.
• Responsible, reliable, and adaptable with good organization skills.
• Good verbal communication skills in English and Chinese (fluency in Chinese is required to engage with Chinese speaking homeowners).

Requirements

City Developments Limited (CDL) is committed to fostering an inclusive culture that respects the diversity of its employees and stakeholders. As a signatory of the Employers Pledge for Fair Employment with TAFEP since 2008, CDL’s recruitment process adheres to strict guidelines on non-discrimination and fairness, regardless of gender, ethnicity, religion, or age.