Admin Assistant - Intern P/T

Reports To: Director of Human Resources

Position Summary:

The Admin Assistant is responsible for maintaining compliance and coordinating of all telephone calls.

Essential Job Functions/Responsibilities:

• Communicates effectively on the telephone with patients, families and staff.

• Answer the telephone and assist callers to ensure we “close the loop” with all clients and caregivers inquiries.

• Manages incoming, outgoing and interoffice mail.

• Monitor caregiver files for compliance and proactively update credentials, certifications, and required documentation as necessary.
• Notifies supervisor of issues requiring higher- level resolution.

• Complies with all applicable Policies and Procedures.

• Performs other duties assigned by the manager.

Qualifications:

• Must be a high school graduate. Some college or business schools are a plus.

• Exceptional telephone communication skills.

• Exceptional customer service and problem-solving skills with both internal and external customers.

• Ability to communicate effectively with elderly individuals and with para-professional caregivers.

• Attention to detail, along with excellent organizational skills.

• Exceptional interpersonal and critical thinking skills.

• Possess working knowledge of Microsoft Office Suite, including Word, and Excel applications and Google Suite.

• Ability to multitask, work under pressure with changing priorities and short deadlines.

• Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.