Admin/Child Aid

Location: Torrance, CA

Business: The Steven A. Cohen Military Family Clinic

Status: Full-Time; Hourly

Position Overview:

With a multidisciplinary team of psychiatrists, psychologists, licensed clinical social workers, licensed chemical dependency counselors, case managers, and veteran outreach professionals, the clinic offers high- quality, evidence-based, and personalized outpatient mental health treatment tailored to meet the specific needs of Post 9/11 veterans, Active-Duty Service Members, and their families. The Cohen Clinic is part of the Cohen Veterans Network, a national nonprofit (501c3) network of clinics.

Under the general direction of the Office Manager, the Front Office/Child Watch Coordinator is responsible for supporting the front office team by registering and scheduling patients, patient care coordination, answering phones and e-mails, assisting with facility use and on-site Outreach events, facilitating physician and patient administrative needs and facilitating the Child Watch program.

Responsibilities:

• Operates the main phone line at the Cohen Clinic to ensure a smooth intake process for new clients and provide continuous exceptional customer service for established clients.

• Responsible for properly triaging clients and/or callers in crisis following clinic’s policies and procedures.

• Maintains daily workflow including checking mail, incoming faxes, and responding to clinicians and clients in a timely manner.

• Follow administrative safeguards to protect and control access to PHI, in accordance with The Department of Health and Human Services (HHS) and Health Insurance Portability Accountability Act (HIPAA).

• Presents a professional image, maintaining a calm, professional manner knowing that some callers are consumers or family members and may be agitated, stressed, or present a difficult communication situation.

• Assist visitors and community partners with front desk check-in and facility use support.

• Maintains accurate and timely client scheduling according to centralized scheduling system.

• Collaborates with multiple departments to ensure accuracy of internal workflow procedures.

• Attends relevant meetings and training, as required.

• Supervises, actively interacts, and plays with children during scheduled appointments/events or at other designated times.

• Develops and implements activities for children (including but not limited to crafts, story time, and songs) for both 1:1 and small groups.

• Responsible for keeping child watch area neat and clean while children are not present, including disinfecting equipment/toys.

• Works closely with clinic staff to maintain daily schedule for child watch.

• Maintains all supplies, equipment and materials related to program; informs the Office Manager when new/additional supplies are needed.

• Models and encourages good behavior, including positive social interaction among children.

• Ensures the safety of self, participants, room, equipment, materials, and child watch areas of the clinic: Follow all safety procedures. Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents.

• Provides coverage for other clinic operational needs when program needs are low and as appropriate.

Performs other duties as assigned.