Admin Cum Sales executive

JOB DESCRIPTION

Position: Admin Cum Sales Executive

Company: Aurora Art Beauty & Wellness Academy Pte. Ltd.

Employment Type: Full-Time

Location: Singapore

Department: Administration & Sales

Reports To: School Manager / Director

1. Job Purpose

The Admin Cum Sales Executive is responsible for the day-to-day administration of the Academy while supporting student enquiries, course sales, enrolment, customer service and follow-up.

The position requires a highly organised, customer-focused and sales-oriented individual who can manage administrative duties while actively supporting the Academy's student recruitment and revenue targets.

2. Key Responsibilities

A. Administration

- Handle daily administrative operations.

- Answer telephone calls, WhatsApp messages, emails and enquiries.

- Maintain student and customer records.

- Prepare quotations, invoices, receipts and administrative documents.

- Maintain course registration and enrolment records.

- Assist with student contracts, forms and documentation.

- Maintain filing systems and electronic records.

- Coordinate classroom and training schedules.

- Assist trainers with administrative and training arrangements.

- Monitor office supplies and administrative materials.

- Assist with preparation of reports and management records.

B. Sales & Enrolment

- Respond to enquiries from prospective students.

- Explain courses, fees, schedules, entry requirements and career opportunities.

- Follow up with prospective students through telephone, WhatsApp, email and other channels.

- Convert enquiries into student enrolments.

- Conduct student consultations and course recommendations.

- Prepare quotations and enrolment documents.

- Follow up on outstanding payments.

- Maintain accurate sales and enrolment records.

- Support promotional activities, open houses and education events.

C. Customer Service

- Provide professional and friendly service to students and customers.

- Handle general enquiries and customer feedback.

- Assist students with registration and course-related administrative matters.

- Follow up with students after enrolment.

- Escalate complaints or complex issues to the School Manager.

D. International Student Support

- Respond to overseas student enquiries.

- Assist international students with course information and administrative arrangements.

- Coordinate with relevant internal teams regarding international student arrangements.

- Maintain accurate documentation and communication records.

E. Sales & Marketing Support

- Assist the Marketing Executive with campaigns and promotional activities.

- Support social media enquiries and lead generation.

- Assist in preparing promotional materials and course information.

- Collect customer feedback and market information.

- Maintain prospective student databases.

3. Job Requirements

Education

- Minimum GCE 'O' Level / Diploma or equivalent.

- Diploma in Business Administration, Marketing, Sales or related field is an advantage.

Experience

- 1–2 years' experience in administration, customer service, sales, education or a related industry preferred.

- Fresh graduates with a strong sales attitude may be considered.

Skills

- Good spoken and written English.

- Good communication and interpersonal skills.

- Basic Microsoft Office / Google Workspace skills.

- Good organisational and administrative skills.

- Comfortable using WhatsApp and digital communication platforms.

- Sales and customer-service oriented.

- Able to manage multiple tasks and deadlines.

Personal Attributes

- Friendly and approachable.

- Positive and energetic.

- Target-oriented.

- Responsible and organised.

- Able to work independently and as part of a team.

- Professional appearance and communication.

- Willing to learn.

4. Key Performance Indicators (KPIs)

- Number of enquiries handled.

- Enquiry response time.

- Student enrolment conversion rate.

- Monthly sales/enrolment target.

- Customer satisfaction.

- Accuracy of administrative records.

- Timely completion of documentation.

- Student retention and follow-up quality.

5. Company Benefits

- Competitive basic salary.

- Monthly sales incentive/commission based on company policy.

- Performance bonus.

- Annual leave and medical leave in accordance with company policy and applicable Singapore employment requirements.

- Staff training and professional development.

- Subsidised or discounted Academy courses.

- Product and service staff discounts.

- Career advancement opportunities.

- Friendly and professional working environment.

- Opportunity to develop sales, education and business-management skills.

- Exposure to local and international students and clients.

6. Career Progression

Admin Cum Sales Executive → Senior Sales & Admin Executive → Sales & Operations Manager → Centre Manager / Academy Manager