Admin Customer Service Manager

🚨 HIRING

Job Title: Admin Customer Service Manager
Location: Lagos
Employment Type: Full-Time

About the Role

Intersect Consortium is seeking a highly organized and customer-focused Admin Customer Service Manager to oversee administrative operations, improve workplace efficiency, and ensure exceptional customer service delivery.

The ideal candidate will possess strong leadership, organizational, and problem-solving skills, with the ability to manage office processes while maintaining excellent customer relationships.

Key Responsibilities

• Oversee and coordinate daily administrative operations.
• Review, implement, and maintain office policies and procedures.
• Ensure efficient workflow and smooth office management.
• Manage customer enquiries, complaints, and support requests professionally.
• Supervise administrative processes and maintain accurate documentation.
• Prepare reports and support operational decision-making.
• Drive customer satisfaction through effective service delivery.
• Collaborate with internal teams to improve administrative and customer support functions.

Requirements

• Minimum of 3–5 years' experience as an Administrative Manager or in a similar role.
• Strong knowledge of office administration, policy implementation, and operational procedures.
• Proficiency in Microsoft Office Suite, particularly MS Excel and MS Word.
• Excellent organizational, problem-solving, and multitasking abilities.
• Strong written and verbal communication skills.
• High attention to detail with an innovative mindset.
• Bachelor's Degree (B.sc. or BA) in Management or a related discipline.
• Additional qualifications in Office Administration will be an added advantage.
• Ability to remain calm and professional when handling customer concerns.
• Previous experience in customer support or customer service management.

How to Apply

Interested and qualified candidates should send their CV and Cover Letter to:
[email protected]

📝 Subject Line: Admin Manager

📌 Note: Only shortlisted candidates will be contacted.