Admin / Customer Service Support | Woodlands

Contract Period: 2-years (From Nov)

Job Scope:

• Support teaching and administrative staff by providing information to students, parents, and members of public

• Provide administrative support for short courses and test centre operations, i.e. verification of students for assessment taking purposes

• Assist with the issuance of items/documents when requested

• Handle walk-in enquiries and emails

• Handle receipt and dispatch of printed notes, stationery, products, refreshments etc

• Perform daily upkeep of counter cleanliness and keep the area neat and tidy

• Manage and document the issuance of room keys

• Open and lockup rooms during the start and end of the operating hours

• Liaise with Facilities Management for necessary upkeep of classrooms

• Support coordination and delivery of refreshments for classes

• Update digital display panels in content management system

• Assist with any other ad-hoc duties as assigned

Experience:

• Preferably with at least 3 years of experience in providing customer service and admin support
• Prior experience in a school environment is an advantage
• Able to handle walk-in enquiries from speaking students/ parents/ vendors.
• Prior experience in upload and schedule of content into digital display panels via content platform
• Experience in handling logistical matters including but not limited to stocking, shelving, movement of classroom furniture, operating of operable wall.

Skills:

• Proficient in office and IT systems, including but not limited to Microsoft Office applications (Word, Excel and Email), call handling, and basic record-keeping
• Possess strong communication and interpersonal skills
• High level of initiative and able to work independently
• Good customer service skills

Working Arrangement (shift):

• Monday to Friday: 8.00 am to 8.00 pm (estimated: 8am to 3pm and 2pm to 8pm)
• Saturday: 8.00 am to 1.00 pm

EA License No.: 96C4864
Reg. No.: R26161270 JOEY TAY YI TING