Admin Officer

Company Overview

Grinweiv is an insurance advisory intermediary specializing in risk management for Group Employee Benefits and Commercial Insurance. Our award-winning team leverages technology and expertise to deliver valuable solutions and maintain strong strategic partnerships.

Job Summary

Provide professional support in handling general insurance enquiries, processing policies, assisting with claims, and performing administrative tasks to ensure efficient insurance operations and excellent customer service.

Responsibilities

• Respond promptly and professionally to customer enquiries about general insurance policies to ensure clear communication and customer satisfaction
• Liaise with insurers to obtain accurate quotations and process new business, renewals, endorsements, cancellations, and policy documentation efficiently
• Assist customers with insurance claims by coordinating with insurers and following up to ensure timely resolution
• Manage incoming phone calls and emails to address general insurance enquiries and provide accurate information
• Perform administrative tasks including data entry, document preparation, filing, and record management to maintain organized and up-to-date records
• Ensure accurate and timely processing of insurance documentation to support smooth policy administration
• Collaborate with team members to complete additional administrative and operational tasks as assigned, contributing to overall team effectiveness

Preferred competencies and qualifications

• Minimum GCE "O" Level or equivalent
• Proficient in Microsoft Office applications (Word and Excel) to support documentation and communication tasks
• 1–2 years of administrative or customer service experience preferred to enhance job performance
• Positive attitude and willingness to learn, suitable for fresh candidates
• General Insurance certifications (BCP, PGI, ComGI, HI or equivalent) advantageous for deeper industry knowledge
• Ability to communicate in Mandarin (spoken and written) to liaise effectively with Mandarin-speaking clients via phone and email
• Good communication and interpersonal skills to engage with customers and team members
• Responsible, organized, and able to work independently in a fast-paced environment to meet deadlines and manage workload