Admin Rep Procurement I

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Job Responsibilities

• Serve as the point of contact for store maintenance issues and service coordination.
• Manage communication between stores, vendors, and internal teams using Microsoft Teams & Service Now.
• Maintain and update maintenance tracking systems and ensure accurate documentation.
• Review and validate service invoices for accuracy and compliance.
• Coordinate ordering of parts and supplies for maintenance needs.
• Ensure compliance with internal procedures and vendor protocols.
• Support store teams by resolving equipment and facilities issues efficiently and promptly.
• Report directly to the Director of Construction and Facilities and provide regular updates on maintenance operations.
• Maintain vendor contact lists and update regularly.
• Provide basic administrative tasks to support the construction and maintenance department.

Job Duties

Equipment & Service Call Management

• Open tickets for all equipment issues and assign initial assessment to maintenance personnel.
• Escalate unresolved or emergency issues by creating Teams channel posts and placing service calls.
• Follow up on open issues and confirm resolution with store teams.
• Relay vendor questions to stores and communicate responses back to service providers.

Service Now & Maintenance List

• Monitor Service Now daily for new tickets and update the maintenance list accordingly.
• Process completed ticket lists from store safety reps.
• Ensure ticket entries are completed correctly.
• Eliminate duplicate tickets and maintain organized records.

Invoice Review

• Verify time in/time out entries against reported labor hours.
• Confirm arrival and departure signatures from both technician and store director.
• Check travel time charges and ensure no duplicate billing for similar service calls.
• Dispute discrepancies and maintain invoice audit trail.