Admin/Sales Support - Inside-Sales/Office Manager

JOB FUNCTION:

Quotations / Technical Specs
Gather technical information from Product Managers
Get pricing from Sales Directors
Confirm deliveries from Manufacturing
Prepare Quotation or Technical Spec in approved format
Distribute quote to Customer, Key Account Manager, Agents and Management
Update Proposal Log after quote is made
Follow-up on Quote or Technical Spec status

Order Entry

Review PO with Account Manager for variances between order and actual customer requirements
Enter order into ERP system
Forward order cards to Product Manager for review and approval
Send order cards to production
Produce order confirmation
Distribute order confirmation to Customer, Key Account Manager, Agents and Management

Follow Up Orders

Get the L/C’s, monitor ship dates and advise all appropriate parties
Follow up A/R
Review order status and highlight problem deliveries to sales

Other Duties

Lead a team of Inside-sales Specialist. Help to resolve difficult issues on orders, shipment and claims.
Review and develop Inside-Sales’ team performance.
Weekly Forecast, Sales & Orders Reporting
Maintain JDE Customer Address Book
Administration duties – office and branches management, including liasing with tax agent, company secretaries and local authorities of branches.

Experience & Background

Qualification –Diploma / Degree in Business Study / Supply Chain Management / Accounting
Minimum 3 years of experience in similar field
Experience in L/C, D/P and D/A negotiation
Efficient in Microsoft applications
Efficient in English & Chinese
Good understanding of ERP system
JDE experience is an advantage