Admin Support

Job Spec:

We are seeking a detail-oriented Admin/Support Specialist to join our team. This individual will play a vital role in managing the "after-sales" aspect, ensuring that post-sales processes are handled efficiently and effectively. By providing attention to detail, this role ensures a seamless administrative process and helps maintain strong, positive relationships with our clients.

Key Responsibilities:

Manage and process various administrative tasks related to:

Support & Admin:

Managing the Support inbox

Invoice queries – Core/Sales

Suspensions – Hire

Damage & Loss Charges

Service Reminders

Credits

Depot support for PMR/New Hire Contact

Managing the Specialist inbox

Invoice queries

Suspensions

Admin – POCs/PODs

Damage & Loss Charges

PO queries

Managing Suspension inbox

Suspension for holiday/goodwill

Queries

Liaison with Customer ref damage & Loss queries

Raise Off hires

Investigate hire issues

General Admin

Requirements

- Relevant industry experience not essential but beneficial

- Excellent communication skills, both verbal and written

- Excellent customer communication skills over email

- Ability to multitask and prioritize

- You are mature, upbeat and have a genuine interest in people.

- You are self-controlled, and a systematic and logical thinker

Software Knowledge and Proficiency:

- Sound computer skills, particularly Outlook and Excel

- Syrinx SP experience is advantageous