Administration Manager

- Provide step-by-step guidance to customers onproducts or services.

- Respond to customer inquiries through variouscommunication channels, including in person, phone, email and live chat.

- Address customer feedback and concerns withempathy and professionalism.

- Handle a high volume of customer contacts whilemaintaining quality service.

- Identify common customer issues and suggestimprovements to enhance the customer experience.

- Sources, negotiates, and manages suppliers toacquire goods/services, ensuring quality, cost-effectiveness, and timelydelivery for organizational needs.

- Focusing on strategic purchasing, cost control,risk management, inventory oversight, and strong vendor relationships tosupport operations.

- Generate, verify, and send accurate invoices tocustomers, incorporating correct rates, service details, and supportingdocumentation.

- Maintain client billing information, updatebilling software, manage financial records, and ensure data accuracy.

- Event management for internal and external event for both offsite and onsite.