Administration & Office Assistant

This position is an in-office position in Buffalo, NY.

PRINCIPLE JOB OBJECTIVE: Provide efficient reception and administrative support to ensure smooth daily operations, while assisting with select accounting, human resources and other operational functions in a professional and customer-focused manner.

JOB SUMMARY: The Administration & Office Assistant provides administrative and operational support including accounting, data entry, customer service, project coordination and office administration. This position supports Human Resources functions and requires the responsible handling of confidential employee, financial and business information. Specific responsibilities are assigned. Leadership, curiosity, initiative, and teamwork are essential attributes for success in this role. Growth and advancement opportunities are available in this position.

ESSENTIAL FUNCTIONS
Agency specific training will be provided.

• Greet customers and gather information to determine service needs
• Answer, screen and direct incoming phone calls
• Process incoming and outgoing mail, including computer scanning and attaching/routing documents in our agency management system
• Coordinate office operations, including scheduling maintenance and vendor services and maintaining shared spaces such as the kitchen and common areas
• Coordinate office meetings, including scheduling and preparation
• Assist with office supply ordering, inventory and restocking
• Accounts Receivable and Payable Processing
• Direct Bill Commission Processing and Reporting
• Banking Transactions and Reconciliation
• Cash Receipts and Disbursements
• Assist with employee benefits vendor payments processing
• Assist with employee expense reimbursement processing
• Cross train as needed
• Adhere to the stated expectations of the E&O Plus Quality Management Program

ADDITIONAL RESPONSIBILITIES
As an Administration & Office Assistant, additional responsibilities include, but are not limited to:

• HR support and projects as assigned
• Microsoft Word processing and Excel worksheet manipulation
• Learn various software tools and assist with training at the desk level
• Provide administrative support for IT
• Assist with Company Wellness initiatives
• Coordinate Company and Department events

EDUCATION AND EXPERIENCE

• Associate or bachelor’s degree in business related field, required
• Internships or a minimum of 2 years work experience in business administration or accounting, preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Microsoft Office Software skills and the ability to utilize computer systems and programs and understand functionality.
• Ability to handle sensitive employee, financial and business information with the highest level of confidentiality, discretion, and professionalism, sharing information only with authorized individuals and in accordance with Company policies.
• Ability to communicate orally and in writing with others to explain issues, receive and interpret information and respond appropriately.
• Ability to understand written and oral communication and interpret abstract information.
• Ability to carry out complex tasks with concrete and abstract variables.
• Ability to process written and other materials visually.
• Requires ability to receive detailed information through oral communication.
• Detail oriented and high level of accuracy.
• Ability to work with others to create a positive, professional and productive work environment.
• Ability to work independently and manage multiple priorities.
• Requires good decision making, time management and communication skills.