Administration Support (Healthcare/NDIS experience)
Our client is a business consulting and service company that partners with founders to enhance profitability and improve their overall quality of life—both holistically and personally. In addition, they provide prosthetics, orthotics, occupational therapy (OT), and other essential services to remote communities in Central Australia and Broome. Their mission is to help small businesses not just survive but thrive.
They are now looking to hire an Administration Support professional to assist with administrative tasks and client communications.
Job Responsibilities:
- Respond to emails and phone queries, including confirming payments and managing appointment requests.
- Handle referrals and upload documents to Cliniko.
- Assist with NDIS clients by managing invoicing and tracking overdue payments.
- Coordinate appointments and send reminders via Cliniko.
- Process invoices on Xero for NDIS, private clients, and aged care services.
- Create quotes using Excel and assist with report writing.
- Provide management support, including reconciling accounts, payroll, and timesheet approvals.
- Assist with general admin tasks like booking travel, confirming funding, and distributing emails.
Requirements
- Experience using Cliniko and Xero is highly regarded.
- Strong organisational skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to manage invoices, bookings, and customer queries efficiently.
- Proficiency in Microsoft Office and Excel for quotes and reports.
- Proficiency in using email and administrative tools.
- Previous experience in healthcare or NDIS is ideal.
Benefits
- Permanent work-from-home set-up
- Dayshift (Australian business hours)
- Full-time job
- Annual leave
- HMO
- Christmas Bonus equivalent of 1 month's wage (pro-rata)
Skills
As published by workable · 26 questions · 2 written answers
Basics
First name, Last name, Email, Headline, Phone, Address, Summary, Resume, Cover letter, Please advise your expected salary in PHP per hour, If you are shortlisted, we would like to contact you on Skype. Please provide your Skype ID
Short answers (8)
- Please upload a 1-2 minute VIDEO recording summarising your work experiences. You can use any platform you prefer. Once recorded, upload your video to your preferred drive and share the link here. Ensure the link is accessible to anyone with the link. Record in your working area, ensure a quiet environment and maintain a professional appearance. Note that this is MANDATORY, and we cannot proceed with your application without it.
- How many years of experience do you have providing administrative support remotely?
- Have you worked with Cliniko or similar client management software? Please specify.
- What other tools and platforms you are proficient with? Please specify.
- Do you have any pre-existing work or side gigs? If so, how soon can you start?
- What motivates you to seek a new opportunity and move on from your current/previous role?
- Will you require maternity/paternity leave within the next 12 months? If not, then do you have any prior planned leaves? Please specify.
- What is your current internet service provider, and what alternative or back-up internet connection do you have in place?
Pick from a list (13)
- Please note that as a requirement, we will implement a Time Tracker system. Its purpose is to ensure transparency for our clients, indicating our active involvement in our tasks, and to maintain an accurate record of daily working hours. Could you please confirm your willingness to use this system?
- If you are hired by us, you will be classified as an independent contractor, meaning we won't be covering any government-mandated benefits. Would you be comfortable with this arrangement?
- We receive compensation based on the hours we work. As a result, there will be months when our pay is higher. This occurs because certain months have more business days (Monday to Friday) compared to others. Kindly acknowledge if this is clear to you.
- The majority of our clients expect our staff to be available for live video chats at short notice. Do you believe you'll be able to commit if they connect with you unexpectedly?
- Have you worked for an Australian client before?
- Are you comfortable with managing EMAILS and PHONE inquiries, including appointment bookings and cancellations?
- Are you willing to take calls?
- Do you have experience creating and sending invoices using Xero?
- Have you managed NDIS or aged care-related invoicing and follow-ups before?
- Are you comfortable handling overdue invoices and following up with clients or plan managers?
- Do you have experience preparing quotes using Excel?
- Have you managed payroll, timesheets, or account reconciliations in a previous role?
- How many monitor/s do you have available?
Written answers (2)
- Please share with us, in 100 words or more, your daily tasks while working remotely, specifically focusing on your experience as an Administrator handling tasks such as invoicing, appointment scheduling, and managing client communications, particularly in the healthcare or NDIS/Aged Care sector or similar.
- Please provide two direct report reference contacts (Name and Mobile No./Email add)
Attachments (3)
- Please complete the typing test on the provided link and upload a screenshot of your result. https://www.aptitude-test.com/dataentry/
- Please attach a screenshot of your PC/Laptop specs.
- Please upload a screenshot of your internet speed test result using this link: https://www.speedtest.net/run. Please make sure to change the server to either Sydney / Melbourne Server with any Service Provider, and start the speed testing. Once done, capture a screenshot that includes the final Download, Upload, Latency, and Jitter results.