Administration Support Officer - Aged Care at Home

Ozcare has a permanent part-time opportunity available for Administration Support Officers with our Gladstone Aged Care at Home Branch.
As a key member of our administration team, you'll play an important role in ensuring the smooth day-to-day operation of our service. Acting as the first point of contact for clients, families, staff and visitors, you will provide professional reception and administrative support while helping our teams deliver exceptional home care services to older Australians. This is an opportunity to join a purpose-driven organisation where your contribution directly supports our clients to live independently and with dignity.
Your Role
You'll be responsible for delivering high-quality administrative and customer service support in a busy and rewarding environment. Your ability to stay organised, communicate effectively and manage competing priorities will contribute to the smooth operation of the branch and the success of the wider team.
Your responsibilities will include:

Providing professional reception services and being the first point of contact for enquiries

Answering and directing telephone calls and responding to email enquiries

Managing incoming and outgoing mail and office correspondence

Providing accurate information regarding Ozcare services and supports

Preparing correspondence, reports, spreadsheets and other documentation

Maintaining accurate client, employee and organisational records

Filing, archiving and document management activities

Assisting with purchasing, stationery and office supply management

Supporting meetings, projects and administrative processes across the branch

Assisting with business systems, quality activities and operational administration requirements

Completing a range of general administration duties to support the delivery of high-quality care services

Your Attributes
We're looking for someone who takes pride in providing exceptional customer service and administrative support while maintaining a professional, positive and team-focused approach.
You will bring:

Excellent organisational and time management skills

A professional, friendly and confident phone manner

Strong written and verbal communication skills

High attention to detail and accuracy

The ability to prioritise tasks and manage competing deadlines

Strong problem-solving and critical thinking abilities

A proactive attitude with a willingness to go the extra mile

The ability to work independently while contributing to a collaborative team environment

Sound interpersonal skills and the ability to build positive relationships with clients, families and colleagues

A commitment to confidentiality and professionalism

Previous experience in aged care, health care, community services or a similar environment will be highly regarded

How You'll Benefit
When you join Ozcare, you become part of a values-driven organisation committed to supporting both our clients and our people.
In addition to the training and support you would expect, you'll also receive:

$37.08 per hour + Superannuation + NFP Salary Packaging

5 weeks annual leave plus 14% leave loading

Optional salary packaging up to $15,900, Novated Leases + $2,650 Meal Entertainment Card

Private Health Insurance discounts

Employee Assistance Program

Career development opportunities

A supportive and values-driven workplace culture

Role Requirements

Availability to work a varying schedule within a Monday to Wednesday roster is essential.

Current National Police Check (valid within the past three years) or willingness to obtain one

Current Queensland Driver Licence

Demonstrated experience in an administration, reception or business support role, or in a similar position with comparable responsibilities (candidates with extensive background & experience are highly desirable).

Strong computer literacy including Microsoft Word, Excel and Outlook

Demonstrated ability to work autonomously and ensure responsibilities are completed on time

Ability to maintain confidentiality and handle sensitive information appropriately

We're hiring smiles. Our staff are our greatest asset and we acknowledge and thank them for their ongoing hard work, dedication and commitment to helping our clients live their best lives.
Welcoming All
We welcome everyone to become part of the Ozcare family regardless of belief, ethnic or social background, health and gender. Ozcare is the organisation it is today because of each person who is a part of it. This spirit of togetherness is reflected in our mission and values and our commitment to reconciliation. First Nations applicants are strongly encouraged to apply.