Administration Support Officer - Residential Care

We are seeking a professional and customer-focused Administration Support Officer to provide administrative and reception support within our Residential Aged Care facility at Clontarf. This position is primarily rostered to work Saturday's and Sunday's, with additional weekday shifts available to cover planned and unplanned staff absences, including annual leave, personal leave and RDOs.
Your Role
Working as part of a supportive administration team, you will be responsible for delivering efficient and professional administrative services while maintaining a welcoming and responsive front-of-house presence.
Key responsibilities include:

Managing reception operations and responding to telephone, email and face-to-face enquiries

Providing exceptional customer service to residents, families, visitors and external stakeholders

Coordinating incoming and outgoing correspondence, mail and documentation

Assisting with roster administration and staffing coordination

Maintaining accurate resident, staff and organisational records in accordance with legislative and organisational requirements

Preparing reports, correspondence and other administrative documentation

Supporting compliance, accreditation and quality management processes

Processing invoices, purchasing and other general administrative tasks as required

Providing information regarding Ozcare services and responding to enquiries in a professional and timely manner

Contributing to a positive and collaborative team environment

Your Attributes
We're looking for an organised and proactive administration professional who thrives in a fast-paced environment and is committed to delivering outstanding service.
To be successful, you will have:

Availability to work Saturday and Sunday, with flexibility to provide weekday coverage for staff leave and roster requirements

Ability to adapt to changing rostering needs in a dynamic residential aged care environment

Previous experience in an administrative or reception role

Experience with rostering / scheduling and the availability to work a rotating roster

Strong customer service and interpersonal skills

Excellent written and verbal communication skills

Outstanding organisational and time management abilities

Strong attention to detail and accuracy in record keeping

A professional and courteous telephone manner

The ability to work autonomously and effectively prioritise competing tasks

Well-developed problem-solving and critical-thinking skills

A positive attitude and willingness to contribute to a team-focused environment

Experience within residential aged care or a healthcare setting will be highly regarded

How You'll Benefit
By joining Ozcare, you'll become part of a values-driven organisation committed to supporting both our clients and our people.
In addition to ongoing training and support, you'll enjoy:

$46.36 per hour + Shift Penalty Rates

Private health insurance discounts

Uniform and laundry allowance

Employee Assistance Program

Career development and learning opportunities

A supportive team culture where your contribution is valued

Role Requirements

Current National Police Certificate valid within the past 3 years (or willingness to obtain)

Mandatory annual influenza vaccination + provide evidence you've previously received a minimum of 1-dose of the COVID-19 vaccination (or are willing to obtain it if successful).

Current Open Class Queensland Driver Licence

Equivalent experience in a similar or identical role (preferably 2-3 years prior experience)

Demonstrated proficiency in Microsoft Office Suite, including Word, Excel and Outlook

Ability to maintain confidentiality and manage sensitive information appropriately

About Ozcare
At Ozcare, our people are our greatest asset. We recognise and value the dedication, compassion and professionalism our employees bring to work every day. Together, we make a meaningful difference in the lives of older Australians by providing quality care and support that enables people to live their best lives.
Welcoming All
Ozcare is committed to creating an inclusive workplace where everyone feels respected, valued and supported. We welcome applications from people of all backgrounds, cultures, genders, abilities and experiences. We particularly encourage Aboriginal and Torres Strait Islander peoples to apply.