Administrative and Executive Support

Position Summary

The position focuses on delegated medical clinic operations responsibilities, including staff workflow support, patient flow, scheduling, clinic readiness, and operational follow-up. The role requires medical clinic experience, strong technology and reporting skills, exceptional organization, and the ability to manage competing executive and operational priorities. This position supports clinical operations but does not direct clinical care or override the judgment of licensed providers.

Associate Practice Manager Responsibilities

• Assume clinic operations responsibilities in stages based on completed training, demonstrated competency, organizational and need.
• Support consistent day-to-day operations across Alium Health clinic locations and communicate operational concerns, staffing needs, and recommended solutions to the CEO.
• Assist with daily staffing coverage, schedules, time-off coordination, opening and closing readiness, and workload adjustments.
• Monitor patient flow, wait times, appointment access, check-in and check-out processes, and clinic communication to identify barriers and improve service.
• Provide day-to-day guidance, coaching, and workflow support to front-office and clinical support staff within assigned authority.
• Help onboard and train employees on clinic procedures, customer service expectations, technology, and administrative workflows.
• Serve as an operational resource for staff and provide day-to-day clinic leadership coverage.
• Support provider schedule management, room utilization, appointment templates, cancellations, no-shows, and clinic coverage planning.
• Track referrals, prior authorizations, patient messages, medical records requests, and other administrative work to support timely completion.
• Assist with patient concerns and service recovery; promptly escalate clinical, privacy, compliance, safety, or legal concerns.
• Help ensure clinic operations follow organizational policies, HIPAA, OSHA, infection-control, payer, and workplace-safety requirements; support audits, quality activities, and incident follow-up.
• Monitor supplies, equipment, facility concerns, and routine technology needs; coordinate resolution with the appropriate department or vendor.