Administrative Assistant

10 hr. ago

Responsibilities:

Veterinary Appointment Confirmations
- Confirm the accuracy of all appointments five business days in advance
- Ensure all care needed in the next six weeks is offered to the client (vaccines, preventatives, bloodwork, etc.)
- Confirm whether the client has any specific requests (call after Exam, etc.)
- Ensure the date and time of appointment works (with Shuttle, PP, etc.)
- Ensure relevant medical records are on file and saved in PetShop
- Confirm the Consent to Treat (JotForm) is in place if relevant
Appointment Follow-Up
- Assign what’s next based on vet recommendations to the Sales Team
- Confirm doctor follow up is scheduled if needed via Vet Consultation
- Assist the Sales Team with organizing International Travel arrangements
Client Outreach
- Respond to all client communications via text, email and voicemail
- Maintain NYVP email box ensuring clear client communication
- Perform medical records approval and send to clients within 48 hours of appointment
- Maintain text communication throughout the day ensuring clear client communication
- Answer all incoming phone calls
Client Orders
- Ensure that all online pharmacy orders are approved same day
- Confirm with client once approvals are made
- coordinate ultrasound appointments and referral appointments

See also