Position Summary:

The Administrative Assistant provides comprehensive administrative and operational support for university-wide academic advising in The Bobcat Academic Achievement Center. Serving as the primary point of contact for students, faculty, staff, and visitors, this position ensures efficient office operations while delivering exceptional customer service. The Administrative Assistant manages front office functions, coordinates student appointments and schedules, maintains confidential records, supports advising initiatives, and assists with special projects and events that contribute to student success and retention.

Essential Duties and Responsibilities:

Student Services

• Serve as the first point of contact for students, parents, faculty, and campus partners by providing accurate information and directing inquiries appropriately.
• Welcome students and visitors in a professional, inclusive, and customer-focused manner.
• Schedule advising appointments.
• Assist students with navigating advising resources, forms, and university processes.
• Monitor advising center communications, including email, telephone, and online inquiries, ensuring timely responses and appropriate follow-up.
• Maintain confidentiality of student information in accordance with FERPA and university policies.

Administrative Support

• Provide administrative support to the Center’s staff.
• Manage calendars, meeting schedules, conference room reservations, and departmental events.
• Prepare correspondence, reports, presentations, agendas, and meeting minutes.
• Process purchase requests, invoices, travel arrangements, and other administrative transactions in accordance with university procedures.
• Order and maintain office supplies and coordinate equipment maintenance.
• Assist in planning and coordinating programs, registration events, advising workshops, and student success initiatives.
• Prepare event materials, signage, communications, and participant resources.
• Other duties as assigned.