ADMINISTRATIVE ASSISTANT | Contributory Retirement Appeals Board

Attention applicants\: Do not apply for this position via the MassCareers website. Your application will not be received.

To apply, follow the link below to the Attorney General’s Office direct application page.

www.mass.gov/ago/employment.

Administrative Assistant

GOVERNMENT BUREAU

CONTRIBUTORY RETIREMENT APPEALS BOARD

(Boston or Regional Office)

Attorney General Andrea Joy Campbell is looking for a highly motivated individual to join her team as a

Administrative Coordinator in the Contributory Retirement Appeal Board (CRAB).

The Contributory Retirement Appeal Board is housed within the Office of the Attorney General and is made up of appointees of the Attorney General, Governor, Public Employees’ Retirement Administration Commission and the Department of Public Health, as applicable. Its mission is to adjudicate matters involving public employees’ retirement systems and related benefits pursuant to G.L. c. 32. Its goal is to provide prompt and fair adjudication of the cases before it as provided for in G.L. c. 32, §16(4).

Primary Duties\:

· Provide administrative support to the Board Members. Prepare and coordinate the Board meeting agendas, ensure quorum, follow up on outstanding items, ensure meetings are posted according to open meeting law if necessary. Ensure Board meeting packets are complete and sent to Board Members. Liaises between the CRAB Chair and board members.

· Work with staff assigned to CRAB to review files and contact attorneys or litigants to obtain any outstanding documents necessary for adjudication.

· Exercise independent judgment in performing a wide variety of administrative functions, including screening phone calls; drafting correspondence, routing calls and responding to questions, addressing general concerns, complaints, and requests for information; and reviewing and coordinating mail and documents for signature.

· Manage Board meeting schedules and case dockets and communicate changes to to members of the Board and CRAB staff.

· Attend meetings of the Board and provide administrative support, as needed.

· Serve as liaison between the Board and internal and external stakeholders, including pro se claimants, claimants’ attorneys, paralegals, other office staff and outside agencies that perform related work.

· Prepare and distribute notifications to the parties to the cases and other internal and external stakeholders of decisions rendered by the Board.

· Provide courteous, prompt and professional communication of electronic and oral responses to inquiries from attorneys, the public and all supporting internal units and external stakeholders regarding administrative procedures, meeting dates and adjudications.

· Assist in the creation and maintenance of all CRAB files and records, including but not limited to maintaining physical and electronic files for scanning and uploading.

· Assist in collection and maintenance of statistics related to the filing and disposition of cases in CRAB’s jurisdiction.

· Distribute rulings on motions and any interim orders issued by members of the Board.

· Develop and recommend office-operating procedures in collaboration with, and subject to the approval of, the Chair or Board members, as applicable.

· Assist in the preparation of responses to public records requests made to CRAB.

· Assist in the preparation administrative records pursuant to G.L. c. 30A to facilitate court review.

· Provide support to AGO staff assigned to or working with CRAB as the cases proceed through review by the courts.

· Perform other duties as assigned.

Position Type\: Full-Time/Non-Exempt. Our current hybrid model includes some remote workdays for

most positions. On in-office days, employees are required to report to one of our designated office

locations, either in Boston or at a regional office.

Salary\: $58,290

To apply for this position\: Please visit the Employment and Recruitment Portal of the Attorney General’s Office at BambooHR and apply directly. Applications submitted via MassCareers website are not received.

You will be asked to submit a cover letter and resume when applying for this position. The application deadline is November 11, 2026 at 5\:00 PM (ET) .

Qualified individuals with disabilities are encouraged to apply. We will gladly assist applicants in need of an accommodation. For assistance, contact the Human Resources Division at (617) 963-2932.

Do not select MassCareers “apply online” option to apply for this position. Applications submitted via this MassCareers website are not received by our Office.

Inquiries regarding position & status may be made to\:

Sherrie Costa, Managing Administrative Assistant

Government Bureau

(617) 963-2071