Administrative Assistant

The Cooper Clinic is seeking an Administrative Assistant who will provide high level support to the organization by executing administrative tasks, procedures, and policies. Provides and promotes a high level of customer service to internal as well as external clientele. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Schedule: Monday - Friday, 7 a.m. - 4:00 p.m.

About Cooper Aerobics

Cooper Aerobics has been helping improve the quality and quantity of millions of lives through prevention since 1970. We inspire individuals to make good health a habit to live longer, healthier and more productive lives through our products and services.

• Cooper Clinic’s comprehensive physical exam gives patients an in-depth picture of their health and an action plan to improve it.
• Cooper Fitness Center is the fitness center of choice for members that belong to a healthy-living community, not just a gym.
• Cooper Spa helps bring life back in balance through relaxation and renewal services.
• Cooper Hotel & Conference Center provides guests easy access to all that Cooper Aerobics has to offer.
• Cooper Complete is a pure, potent vitamin and supplement line scientifically proven to improve well-being.
• Cooper Wellness Strategies takes the Cooper philosophies for individuals and transforms them to improve the physical and fiscal health of a company and its workforce.

Get Cooperized™

Essential Duties and Responsibilities

• Comply with Health Insurance Portability and Accountability Act (HIPAA) while performing all duties.
• Communicate with and answer all patient phone calls in a prompt, pleasant, and helpful manner while ensuring they receive the highest levels of customer service. This will include communicating medical questions or information to and from the physicians and any other patient care requests.
• Schedules appointments for return patients.
• Organizes and maintains patient communication and preparation for patient exam days via 15-Day and 3-Day confirmation calls.
• Ensure the patient has completed all paperwork via the eMHQ system.
• Assists in transmitting referrals to physician offices or patients.
• Maintains a working knowledge of all services that are offered within the clinic as well as other services around campus.
• Processes refill medications for patients and sends to physician for approval.
• Maintains confidentiality of all clientele.
• Provides and promotes a high level of customer service to internal as well as external clientele.
• Continuously monitors for cancellations, filling open appointment slots.
• Orders office supplies and coordinates maintenance of equipment for the department
• Ensures the schedule is correct and properly utilized for patient care.
• Prints or retrieves information as requested from medical record requests and file into patient’s chart.