Administrative Assistant - Customer Service Rep - Team player

Job Description

Join Rosell Insurance Agency, a trusted insurance agency located in the heart of Shrewsbury, NJ. We are seeking a proactive and detail-oriented Administrative Assistant - Customer Service Rep - Team Player to join our team.

In this role, you will be an integral part of our agency, providing exceptional administrative and customer service support.

At Rosell Insurance Agency, we value teamwork and collaboration, and we are committed to delivering top-notch service to our clients.

You will be responsible for a variety of tasks, including answering client inquiries, processing policy changes, maintaining accurate records, and providing general administrative support.

If you are a motivated individual with excellent organizational skills, strong attention to detail, and a passion for providing exceptional customer service, we would love to hear from you.

Opportunity for this role to expand into a career in the Industry as an Account Manager.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Evenings Off
• Dental Insurance
• Vision Insurance

Responsibilities

- Provide exceptional customer service by promptly and professionally addressing client inquiries and concerns.

- Process and handle policy changes, endorsements, and renewals.

- Maintain accurate client records, update databases, and assist with data entry.

- Coordinate and schedule appointments and meetings.

- Collaborate with team members to ensure smooth workflow and efficient operations.

- Assist with general administrative tasks, such as filing, scanning, and organizing documents.

- Uphold confidentiality and ensure compliance with all company policies and procedures.

Requirements

- Enjoy a collaborative, fun, work environment.

- High school diploma or equivalent.

- Excellent communication and interpersonal skills.

- Strong attention to detail and organizational abilities.

- Proficient computer skills, including MS Office applications.

- Ability to work well in a team environment and maintain a positive attitude.

- Reliable and punctual with a strong work ethic.