Administrative Assistant/Customer Support

We are seeking a warm, organized, and detail-oriented Administrative Assistant/Customer Support to be the welcoming face of Roc Dance Fit Studios & Nova Dance Academy. This role is ideal for someone who enjoys customer service, multitasking, and supporting a busy studio environment.

Responsibilities:

• Greet students, families, and visitors with professionalism and warmth.
• Manage class check-ins, schedules, and parent/student communication.
• Handle phone calls, emails, and messages promptly.
• Assist with enrollment, trial sign-ups, and waitlist management.
• Support daily administrative tasks such as filing, reports, and maintaining supplies.
• Assist with open/close procedures and light cleaning/organization of the studio.

Requirements:

• Previous experience in customer service or administrative support.
• Strong organizational skills and attention to detail.
• Comfortable using digital tools (Studio Pro, Slack, scheduling apps).
• Excellent written and verbal communication skills.
• Ability to multitask in a fast-paced environment.

Skills & Qualities:

• Friendly, approachable, and professional demeanor.
• Problem-solving mindset and proactive attitude.
• Team player willing to assist instructors and management as needed.