ADMINISTRATIVE ASSISTANT- FIRE & SECURITY
Summary
An on-site administrative assistant supporting Gardiner's Fire & Security service team in Solon, OH: scheduling fire alarm and sprinkler inspections, preparing customer quotes and service orders, ordering parts, processing technician timesheets, and maintaining service records. Requires strong organization and Microsoft Office skills.
Are you someone who enjoys keeping things organized, helping a team stay on track, and making sure the details don’t get missed? We’re looking for a Fire & Security Administrative Assistant to join our team in the office and help keep our day-to-day service operations running smoothly. From scheduling inspections and preparing customer quotes to supporting our technicians and keeping service information organized, you’ll play an important role in helping our team take great care of our customers.
Essential Duties & Responsibilities: other duties may be assigned:
· Schedule fire alarm and sprinkler inspections.
· Create service orders to help maintain consistency and accuracy in the service process.
· Type and prepare service quotes and send them to customers.
· Order parts for service work and inventory.
· Review and process technician timesheets.
· Answer incoming phone calls and direct calls as appropriate.
· Maintain service-related records and documentation.
· Provide general administrative support to the Fire & Security team as needed.
What We Offer:
- Competitive pay with Associate Bonus potential
- Comprehensive benefits package (medical, dental, and vision)
- Generous PTO from Day 1, plus paid holidays
- Top-tier 401k match to help you plan for the future
- Parental leave for your growing family
- And much more!
Education/Experience:
· High school diploma or equivalent required.
· 1–3 years of administrative, office support, or customer service experience in a professional environment.
· Experience supporting a service, construction, or field-based team preferred.
· Previous experience in the fire protection, security, or related service industry is a plus.
· Experience with scheduling, preparing customer documents or quotes, processing timesheets, or creating service/work orders preferred.
· Comfortable working with Microsoft Office and learning new software systems.
· Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
· Strong communication and customer service skills when working with customers, technicians, and internal team members.
Gardiner is committed to creating an accessible and inclusive application process. If you need assistance applying, please reach out to our HR department.
We’re a Drug-Free Workplace and are proud to be an Equal Opportunity Employer – M/F/Disabled/Veteran.