Administrative Assistant for IT

Role:
To provide administrative services to support all aspects of the IT Department. This position collaborates and communicates with all members of the IT Department, as well as faculty and staff across campus, to assist with meeting the needs and objectives of the campus community.

Essential Functions & Responsibilities:

• General reception and clerical duties to assist in the organization of the IT Department.
• Assist in answering frequently asked questions from the college community regarding processes and support.
• Assist with the coordination and managing of all IT requests/ helpdesk requests.
• Manages follow up items and report status with escalations regularly to the Executive Information Officer.
• Assists in identifying process gaps and trends with helpdesk requests.
• Assist in answering questions and providing support to all faculty and staff.
• Assist with budget tracking, including the delivery of regular monthly updates.
• Assist with procurement of equipment and supplies, including all required documentation.
• Supports relationships with vendors as appropriate.
• Performs other duties as assigned.

Performance Measurements:

1. To schedule and organize work to meet established deadlines.
2. To maintain a friendly, professional work environment and attitude when working with others.
3. To function as an integral member of IT Department
4. To provide excellent customer service.
5. Respond to requests in a timely and professional manner.