Administrative Assistant II (3279)

Connect Patients to Care. Make Every Interaction Count.

As an Administrative Assistant II, you are the first point of contact for the Village Health Center. Every day, you will help patients take the next step in accessing care, whether that means finding an appointment that works for them, getting connected with a provider, or making sure important information reaches the right person. Working closely with patients and clinic staff, Administrative Assistant II keeps care moving forward, helps reduce barriers, and fosters a positive experience for people seeking healthcare services.

The Role

• Serve as a welcoming point of contact for patients calling the Village Health Center, answering questions and helping connect them with the right services and staff.

• Manage appointments based on patient needs, provider requests, and established scheduling guidelines.

• Return patient voicemails, respond to scheduling questions, and ensure messages reach the appropriate team when additional support is needed.

• Verify and update patient demographic and insurance information in the electronic health record (EHR) to support accurate registration and billing.

• Assist with patient check-in and registration, helping ensure the information needed for each visit is complete and accurate.

• Coordinate patient messages and referral follow-up, helping keep communication between patients and clinical staff moving in a timely manner.

• Keep appointment information and administrative tasks organized by monitoring electronic messages, email, faxes, and scheduling reports.

• Work alongside medical, dental, and administrative teams to address patient needs and support day-to-day flow of the health center.