Administrative Assistant

RISE is seeking an Administrative Assistant (Audit Scheduling) to assume clerical and receptionist duties and provide customer support. The Administrative Assistant must be team-oriented and will interact with various internal and external stakeholders, including the company’s residential energy-efficiency professionals, customers of Rhode Island Energy and Mass Save, suppliers, contractors, and the general public.

Responsibilities:

• Answer/route phone calls, postal mail, email and fax messages.

• Schedule home energy audits

• Process incoming requests, pre-screen customers to confirm program eligibility, create customer files, enter and update jobs in the company database and online calendar.

• Work with our Program Administrators and their software to verify eligibility and register customer requests.

• Communicate verbally and/or in writing with residential energy-efficiency specialists and customers regarding scheduling, invoicing or other issues as needed.

• Efficiently process customer and contractor requests and help resolve outstanding issues.

• The scope of duties may vary based on your qualifications and our office’s immediate needs.

Minimum Qualifications:

• At least two years’ experience in a customer-facing role in a high-volume office environment.

• Proficiency with Windows-based computer applications, including Microsoft Word, Excel and Outlook.

• A commitment to and enthusiasm for energy efficiency.

• Strong writing, verbal and organizational skills.

• Attentive to detail and able to learn and understand technical terms.

• Able to prioritize and process multiple tasks and meet deadlines.

• Able to tactfully avoid conflict, build trust and work as part of team.

• A high school diploma or equivalent.

• Able to pass criminal background and drug screening tests.

Preferred Qualifications:

• Call center or other high-volume customer support/service experience.

• Experience in the home energy, construction, HVAC, hotel guest service, legal or banking industries.

Travel: No travel is required for this position

Positions Type and Expected hours of Work: This is a full-time 40-hour position. Days and hours of work are Monday through Friday 8:00 AM to 5:00 PM.

Physical Demands:

• This is largely a sedentary role; with a large amount of computer work being required.

• Answer phone, and use computer, Scanner, printer, etc.

• Walking and Standing

• Clarity of vision at both over 20 feet and under 20 inches

• Able to judge depth, have a good field of vision, and identify and distinguish colors

Compensation & Benefits:

• Health care benefits through United HealthCare

• Delta Dental and Vision Service Plan

• Paid time off and holidays

• Employer-matching 401(k) retirement plan

• Employer-paid Employee Stock Ownership Plan (ESOP)

• Employer-paid life and AD&D insurance; access to short and long-term disability insurance

• Tuition reimbursement