Administrative Assistant

Overview

Administrative Assistant

Samaritan Daytop Village is a leading human services organization in New York State serving over 38,000 New Yorkers annually across more than 60 locations through Transitional Housing, Community Based Services, and Residential and Outpatient programs. This position is part of the Outpatient Division, which operates a diverse network of outpatient clinics, crisis stabilization and helpline centers, specialized educational programs, and community health centers, all delivering evidence-based treatment and care for individuals facing substance use and mental health challenges.

The Administrative Assistant provides essential operational and clerical support to keep daily operations running smoothly. The position relies on strong organizational abilities and attention to detail to manage schedules, maintain confidential documentation, and support in reporting requirements, combined with excellent customer service while interacting with clients, staff and visitors.

Responsibilities

• Answer referral calls and help guide callers to appropriate SDV services or other community resources
• Pre-screen and schedule clients for intakes
• Prepare routine administrative and operational reports
• Generate reports and perform accurate data entry using Electronic Health Records (EHR) systems
• Communicate regularly with management and operational staff to support admissions into the agency
• Enter client insurance details
• Provide coverage for the front desk staff as needed, including greeting walk-in clients, scheduling appointments, and finding resources

Qualifications

• High School Diploma or equivalent, some college preferred
• At least two (2) years of proven experience as an Administrative Assistant, preferably in a behavioral health or medical setting
• Excellent written and verbal communication skills
• Computer literacy including proficiency in Microsoft Office Suite and Electronic Health Records (EHR) systems
• Working knowledge of general office equipment
• Excellent time management skills and the ability to prioritize work, multi-task, and handle routinely shifting demands
• Ability to provide courteous customer service and support to staff, visitors, and a diverse clientele, including individuals experiencing mental health crises

Additional Information

This is a full-time non-exempt role with an hourly rate of $24.72-$26.86 (annualized at 35 hours a week to $45,000-$48,899) with a full benefits package. Benefits include medical, dental, and vision insurance, 25 days of paid time off, access to a retirement account with an employer to match, tuition reimbursement and access to daily pay.

This role is located in Mott Haven, Bronx and has a schedule of Monday-Friday 8am-4pm or 9am-5pm.

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