Administrative Assistant, Site Locations

Position Summary

The Administrative Assistant provides comprehensive administrative and clerical support to ensure the efficient operation of SCCS programs and office locations. This role is responsible for managing front office activities, scheduling appointments, maintaining client records, supporting staff and leadership, and delivering exceptional customer service to clients, families, community partners, and employees.

The ideal candidate is highly organized, detail-oriented, professional, and passionate about supporting a mission-driven organization that serves individuals and families in need of behavioral health services.

Essential Duties and Responsibilities

• Greeting and assist clients, families, visitors, and community partners in a professional and compassionate manner.
• Answer and direct incoming phone calls, take messages, and respond to inquiries.
• Schedule appointments, meetings, training, and client intake appointments.
• Maintain confidential client and employee records in compliance with HIPAA regulations.
• Prepare, process, file, and distribute documents, reports, correspondence, and forms.
• Monitor office supplies and coordinate ordering and inventory management.
• Support onboarding and administrative processes for new employees.
• Assist leadership with calendars, meeting coordination, and special projects.
• Enter, update, and maintain data within electronic health record systems and other databases, may take copays from clients, if needed.
• Coordinate incoming and outgoing mail, packages, and deliveries.
• Ensure office operations run efficiently and maintain a welcoming environment.
• Support program staff with administrative needs and interdepartmental communication.
• Perform Monthly safety care checks and attend safety meetings as required.
• Make sure all licenses are current and displayed in the office.
• Assist with rescheduling and perform other duties as assigned.