Administrative Assistant

The South Bay Workforce Investment Board, Inc. (SBWIB, Inc.) is seeking an energetic, motivated, and dependable individual with excellent customer service and administrative skills to serve as an Administrative Assistant at the Inglewood One Stop. This position will provide front-office assistance to customers, visitors, staff, and community partners while also supporting the Case Management Department with a variety of administrative tasks.

The ideal candidate will demonstrate initiative, manage time effectively with or without direct supervision, and work collaboratively and positively with individuals from diverse professional, cultural, and ethnic backgrounds. The successful candidate must possess good communication, customer service, and organizational skills and be able to remain professional and efficient while managing multiple responsibilities in a fast-paced environment. This position plays an important role in supporting departmental operations and contributing to the organization’s goal achievement.

Essential Duties and Responsibilities: Under the supervision of the Career Services Center Manager or designee, the Career Services Administrative Assistant will be responsible for, but not limited to, the following duties:

• Provide front-office and general administrative support.
• Greet and assist walk-in customers, visitors, community partners, and other stakeholders courteously and professionally.
• Answer and route incoming telephone calls, respond to general inquiries, and provide information regarding program eligibility, services, and available community resources.
• Coordinate meetings and related logistics, including reserving and scheduling conference rooms, training rooms, and other shared spaces; preparing meeting materials; ordering refreshments; and picking up food, beverages, supplies, or other items as needed.
• Provide administrative support to the Case Management Department and assist with case management-related projects, programs, and activities.
• Prepare letters, reports, requisitions, forms, and other documents using Microsoft Word and other applicable software.
• Establish, organize, and maintain accurate client, program, and project files.
• Enter and update client follow-up, exit, and other program-related information in designated data systems.
• Collect, review, track, and organize program timesheets and related documentation.
• Order, organize, and maintain office supplies, materials, and inventory.
• Provide excellent customer service to clients, staff, partners, employers, and other stakeholders.
• Collaborate with SBWIB, Inc. staff and departments in support of program and organizational goals.
• Maintain the confidentiality of client, employee, and organizational information.
• Provide additional administrative support and perform other related duties as assigned.