Administrative Assistant (Spanish-speaking)

Lakewood, NJ | Full-Time | In-Office

Gaming Laboratories International (GLI) is seeking a detail-oriented and organized Administrative Assistant to support our LATAM Client Services team at our world headquarters in Lakewood, New Jersey.

This is an excellent opportunity for an administrative professional who enjoys working in a fast-paced, collaborative environment and supporting teams across a variety of operational and client-focused activities.

Who We Are

Wherever gaming is legalized, jurisdictions establish regulations that manufacturers and operators must follow. Before gaming products and systems can be released to the public, they must be tested to ensure they meet applicable regulatory requirements.

Since 1989, Gaming Laboratories International (GLI) has been a global leader in the testing and certification of gaming devices and systems. We are proud of our stability, international presence, and longstanding commitment to delivering world-class service to jurisdictions and clients around the world.

Why You Should Work Here

Our employees are at the heart of everything we do, which is why investing in their success is one of our top priorities. GLI offers competitive compensation, comprehensive benefits, and a collaborative culture focused on professional development.

In this role, you will have the opportunity to work with our global teams, develop your administrative and operational skills, and contribute to the day-to-day success of our LATAM Client Services team.

What You Will Accomplish Here

As an Administrative Assistant, you will provide administrative and operational support to the LATAM Client Services team while collaborating with departments across the organization.

This entry-level role is ideal for someone who is organized, detail-oriented, comfortable working with business systems and data, and able to manage multiple priorities in a fast-paced environment.

Responsibilities Include:

• Process and coordinate client onboarding documentation, including KYC forms, NDAs, and other compliance-related materials.

• Review, track, and follow up with clients and internal teams regarding outstanding documentation and information requests.

• Create, maintain, and update CRM records, including company information, opportunities, client codes, account details, and related data.

• Generate and maintain Client Services and sales reports, including opportunity, workload, and operational reporting.

• Prepare quarterly Excel reports using CRM data, including information related to opportunities, client invoices, jurisdictions, timelines, comparison tables, and charts.

• Coordinate communications and meetings with regulators, clients, and internal stakeholders.

• Draft and prepare correspondence, letters, and other client-facing communications.

• Coordinate system access and user account requests for internal platforms, including GLI Access and Jira.

• Review and route incoming leads to the appropriate teams for follow-up.

• Support ServiceNow ticket administration and tracking.

• Assist with the preparation, reconciliation, and submission of invoices and expense reports.

• Maintain team calendars and coordinate meetings and scheduling through Microsoft Outlook.

• Coordinate business travel arrangements, including flight and hotel reservations, and submit travel requests for approval.

• Prepare and update PowerPoint presentations, reports, and other business documents.

• Assist with the translation of documents as needed.

• Perform additional administrative duties and special projects as assigned.

How You Will Be Successful

To succeed in this role, you will:

• Be organized, dependable, and attentive to detail.

• Communicate clearly and professionally with clients, colleagues, and stakeholders.

• Take ownership of assigned responsibilities and follow through on deadlines.

• Handle confidential and sensitive information with professionalism and discretion.

• Collaborate effectively while also being comfortable working independently.

• Remain adaptable and open to new processes, systems, and changing business priorities.

Education, Experience, and Skills

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.

• 1–3 years of experience in an administrative, customer service, operations support, or office coordination role preferred.

• Professional proficiency in Spanish and English, including written and verbal communication.

• Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines.

• Excellent written and verbal communication skills.

• Strong attention to detail and accuracy.

• Experience gathering, reviewing, tracking, and maintaining documentation and business information.

• Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.

• Ability to learn and navigate business systems, databases, and internal applications.

• Experience working with customers, clients, and/or internal stakeholders.

• Strong problem-solving and critical-thinking skills.

• Ability to work independently while contributing effectively within a team environment.

• Ability to handle confidential and sensitive information with discretion.

• Experience with CRM, ticketing, reporting, or workflow management systems is preferred.

Microsoft Excel Skills

Candidates should be comfortable using Microsoft Excel for day-to-day reporting and data management, including:

• Creating and editing spreadsheets, tables, and formulas.

• Using common formulas and functions such as SUM, AVERAGE, MIN, MAX, COUNT, IF, and percentage calculations.

• Sorting, filtering, and organizing data.

• Applying conditional formatting.

• Creating and managing multiple worksheets.

• Adjusting rows, columns, freeze panes, and worksheet views.

• Reviewing spreadsheets to identify data, text, or formula errors.

• Configuring worksheets for printing and presentation.

• Creating tables and charts for reporting purposes.

Microsoft PowerPoint Skills

Candidates should be comfortable creating and updating professional presentations, including:

• Inserting and formatting charts, tables, images, and other visual elements.

• Incorporating data and charts from Excel workbooks.

• Formatting text, graphics, borders, lines, and presentation layouts.

• Applying and updating slide transitions and presentation formatting.

Position Details

Location: Lakewood, NJ (In-Office)

Schedule: Monday through Friday, 40 hours per week

Salary: $22.35–$24.03 per hour

Travel: Minimal to no travel required

Benefits

For U.S.-based employees, GLI offers a competitive total compensation package, including:

• Comprehensive health, dental, and vision insurance

• Optional health and flexible savings accounts

• 100% employer-paid life and disability insurance

• 20 days of paid time off per year

• 401(k) savings plan with a 100% company match up to 3% of salary

• Annual discretionary bonus

• Anniversary reward bonus

• Educational Assistance Program after one year of employment

• Additional mental health benefits through our Employee Assistance Program

• Voluntary pet, accident, and critical event insurance

Gaming Laboratories International (GLI) is a gaming services company. Employees may be required to obtain a gaming license in one or more gaming jurisdictions. If GLI requires an employee to obtain a gaming license, continued employment may be contingent upon the employee's ability to obtain and maintain the required license.

This job description is not intended to be all-inclusive. The employee may be asked to perform additional job-related duties and responsibilities based on business needs.