Administrative Assistant

POSITION: E-commerce Operation Assistant

About the Role

We are looking for a detail-oriented and dependable E-commerce Operation Assistant to keep our day-to-day online sales operations running seamlessly. In this role, you will serve as a vital link between our sales channels, internal logistics, and operational tracking systems. Advanced proficiency in English is essential, as all internal company communication is conducted in English.

Key Responsibilities

• Order Management & ERP Administration: Process daily e-commerce orders and maintain accurate, up-to-date order statuses within the company's ERP system.
• Logistics Follow-Up: Coordinate directly with the internal Logistics Coordinator to track order statuses, monitor fulfillment progress, and ensure timely delivery.
• Marketplace Communication & Email Management: Monitor incoming customer and platform communications across e-commerce marketplaces, addressing inquiries promptly and keeping the internal team informed of key updates or notifications.

Requirements

• Education: Bachelor's degree in progress or completed (Business Administration, International Business, Foreign Languages, or related fields).
• Language Skills: Advanced / Fluent English required for daily written and spoken communication (will be evaluated during the interview process).
• Experience: Minimum 1 year of administrative experience, preferably in bilingual or multinational business environments.
• Technical Skills:
• Excel: Intermediate proficiency (pivot tables, standard formulas, data tracking).
• PowerPoint: Intermediate proficiency (executive layout design, structured presentation slides).
• ERP System: Proficiency in any ERP system. Odoo ERP experience is a plus.
• Core Competencies: Strong organization, excellent communication, attention to detail, and self-management skills.

Monthly Salary: $15,000 – $20,000 MXN gross per month