Administrative Assistant

POSITION SUMMARY:

As the first point of contact, the Customer Service Representative will answer incoming calls, direct callers to appropriate personnel, resolve customer inquiries, and ensure each caller receives a helpful, positive experience. In addition, the agent will provide backup support for front desk reception and mail room operations as needed.

KEY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:

• Answer incoming calls and respond to customer inquiries in a courteous and efficient manner
• Provide accurate information about products, services, and company policies
• Resolve customer complaints and escalate issues when necessary
• Document all customer interactions in the companies software system
• Meet performance metrics including call quality, resolution time, and customer satisfaction
• Stay informed about company updates and product changes
• Greet visitors and direct them to the appropriate personnel or department
• Maintain a clean and organized front desk area
• Assist with scheduling meetings and managing visitor logs
• Handle basic administrative tasks such as filing and data entry
• Receive, sort, and distribute incoming mail and packages
• Prepare outgoing mail and shipments according to company procedures
• Maintain accurate records of deliveries and shipments
• Coordinate with courier services and vendors as needed
• Ensure office supplies are stocked and organized