Administrative Associate Sales

The Administrative Associate – Sales supports customers and the sales team by managing order and forecast entry, monitoring order status, and coordinating due dates across internal departments. This role serves as a primary point of contact for customers regarding lead times, changes, and delivery updates, while ensuring order accuracy and clear communication throughout the production process.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Maintains relationships with clients in HyTech Spring & Machine customer base.
• Imputs sales forecast data, which may include forecasts provided by clients.
• Enters data and customer material into Made2Manage.
• Regularly reviews sales requirements, adding or maintaining new data as available.
• Consults with materials manager to ensure raw material inventory reflects, or will meet, expected sales trends.
• Answers inquiries from clients concerning products, schedule and deliver dates.
• Researches customers’ demands based on client’s material needs.
• Creates the work orders for the shipping department for customer demands and requirements.
• Enters shipment information in the form of ASN to customer portals as required.
• Verifies prices, terms of sales, and/or service agreements; reviews contract and submits customer purchase orders.
• Collaborates with purchasing departments, managers, and other staff to confirm that orders are processed with accuracy and efficiency and that products are distributed properly.
• Periodically prepares and reports results, status of accounts, and leads to manager.
• Performs other duties as assigned.