Administrative Customer Service Assistant

What you'll do

You will be a fundamental support figure to ensure that processes are carried out in an agile, efficient manner and with the highest quality.

✅ Coordinate and monitor internal processes.

✅ Manage documentation and information, ensuring its correct updating.

✅ Collaborate with different departments to streamline procedures and resolve incidents.

✅ Attend to inquiries and offer support to internal and external users.

✅ Control deadlines and procedures, and ensure the correct compliance of processes.

✅ Propose improvements that contribute to optimizing the experience and operational efficiency.

Additional information

At UNIR, we are looking for people who enjoy making things work.

If you are one of those who find satisfaction in keeping everything organized, coordinating different tasks, responding to people's needs, and providing solutions when unforeseen events arise, we want to meet you.

You will be part of a key team within a leading online education organization, collaborating with different areas and contributing to the success of projects and processes that impact thousands of students and professionals every day.

👀 What are we looking for?

Beyond training or experience, we are looking for organized, resourceful people with a desire to learn.

We will especially value

🎓 University Degree or Higher Level Vocational Training.

💻 Regular use of digital and office tools.

🗂 Ability to manage several tasks simultaneously.

🤝 Communication and teamwork skills.

🎯 Orientation towards detail and quality.

🌟 Previous experience in administrative functions, operational support, coordination, or process management.

💼 What will you find at UNIR?

🌱 A solid project in constant growth.

🔒 Job stability and real opportunities for professional development.

👥 A close, collaborative environment with a vocation for helping.

🏠 Hybrid work model.

🕒 Schedule from Monday to Thursday, 9:00 to 18:00, and Friday, 9:00 to 14:00.

🌴 26 working days of vacation + 4 days of personal business + 16 hours of annual leave bank.

🎓 Up to an 80% discount on UNIR training.

🎁 Exclusive benefits and a discount portal for employees.

The EDUCATIVO Group is firmly committed to equal opportunities and diversity, thereby creating an environment free from all discrimination.